Customer Care Support Analyst, osttra
Client Services
$60-70k
More information about location
Office located in VESEY STREET, NY
Post-trade financial network
Job no longer available
Post-trade financial network
501-1000 employees
Job no longer available
$60-70k
More information about location
Office located in VESEY STREET, NY
501-1000 employees
Company mission
To bring together the expertise, processes and networks to solve the post-trade challenges of the global financial markets
Role
Who you are
- Bachelor’s degree preferred
- Previous experience working with software systems and technology is preferable
- Advanced Excel skills is a plus
- Knowledge of financial markets and OTC derivatives is a major plus
- Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
- High level of accuracy and attention to detail
- Patient, flexible, and able to adapt to change
- Resourceful, committed, and able to problem-solve with limited direction
- Strong awareness of client confidentiality and data protection risks
- Excellent interpersonal, written, and verbal communication skills
- Ability to work effectively in a very fast-paced environment
- As a member of a close-knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required
What the job involves
- Develop and maintain productive client regulatory relationships
- Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution
- Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
- Respond to client requests by providing detailed investigation and feedback
- Participate in the testing of system enhancements
- Identify and track system improvements, partnering with technology teams to ensure system delivery
- Opportunity for growth across a wide range of Operational and Business focused teams
- Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
- Integrating with a team where work has consistent exposure to the executive level
- Building customer relationships with investment banks and buy-side organizations
- Mentoring possibilities with recognized industry leaders within OSTTRA
Our take
OSTTRA, a collaborative venture between financial powerhouses CME Group and IHS Markit, stands as a leading post-trading and optimisation platform, revolutionising workflow efficiency, connectivity, and risk management for trading market participants.
With equal ownership split between the two industry giants, OSTTRA's co-CEOs leverage their complementary expertise to streamline focus and responsibility. One spearheads portfolio and sales team oversight, while the other drives business strategy, operations, and technology functions, embodying the balanced leadership ethos mirrored in the company's ownership structure.
Established in 2021, OSTTRA may be young, yet the seasoned backgrounds of its founders, hailing from prestigious institutions like JP Morgan, TriOptima, and Reset, ensure a formidable network and industry insight from the outset.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company benefits
- Health & Wellness: Health care coverage designed for the mind and body
- Flexible Downtime: Generous time off helps keep you energized for your time on
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference
Company HQ
Spitalfields, London, UK
Leadership
John Stewart
(Co-CEO)Previously Senior Vice President at IHS Markit, Head of Transformation at UBS and Board Member at Euroclear.
Guy Rowcliffe
(Co-CEO)Previously Global Head of Optimization Services and Head of Asia Pacific for CME Group.
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