Solutions Consultant, Bazaarvoice
12 Months Maternity Leave Fixed Term Contract
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- We are seeking a highly experienced and dynamic Solutions Consultant available to work on contract to join our team in London
- The ideal candidate will possess a strong blend of technical expertise, consultative selling skills, and a proven track record of delivering value-driven outcomes for enterprise-level clients
- Proven experience (ideally 3+ years) as a Solutions Consultant, Pre-Sales Consultant, or similar client-facing role in a SaaS organization
- Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Experience responding to RFPs/RFIs and crafting compelling proposals
- Strong analytical and problem-solving abilities
- Self-motivated, organized, and capable of managing multiple priorities in a fast-paced, dynamic environment
- Proficiency with CRM systems (e.g., Salesforce) and collaboration tools
What the job involves
- This is a critical client-facing role, responsible for understanding complex business challenges that can then be translated into solutions that we offer
- You will act as a trusted advisor, translating client needs into comprehensive solutions that leverage our platforms and services, particularly within the ecommerce industry
- Participate in discovery sessions with prospective and existing clients to deeply understand their challenges, business objectives
- Identify technological gaps, operational inefficiencies, and areas for improvement within their existing work streams
- Develop compelling proposals, presentations, and solution maps that clearly articulate value, ROI, and implementation strategies
- Collaborate closely with sales, product, and delivery teams to ensure proposed solutions are technically feasible and meet client expectations
- Serve as the primary technical expert during the sales cycle, answering detailed product questions, addressing technical concerns, and guiding clients through complex solution designs
- Conduct engaging product demonstrations and workshops, showcasing the features, capabilities, and benefits of our solutions tailored to specific client use cases
- Lead or support trials to demonstrate the effectiveness and feasibility of certain proposed solutions
- Provide expert guidance during the pre-implementation phase, ensuring a smooth transition from sales to delivery
- Act as a liaison between the client and internal delivery teams, ensuring clear communication of requirements and expectations
- Contribute to the development of solution documentation, including scope, requirements, and technical specifications
- Tay abreast of industry trends, market dynamics, and competitive landscapes
- Provide valuable feedback to product development teams based on client needs and market insights
Salary benchmarks
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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