Working Student, Parloa
Customer Success Operations
Conversational AI platform
Job no longer available
Conversational AI platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Operational management while pursuing academic studies
- Basic proficiency in data analysis tools (mainly excel), with the eagerness to develop skills in this area
- Proactive mindset, ready to contribute fresh perspectives and ideas to optimize processes and drive efficiency
- Strong problem-solving abilities, with the willingness to learn and adapt to new challenges in a dynamic environment
- Effective communication skills, both verbal and written, to collaborate with team members and stakeholders
- Basic proficiency in data analysis tools, with the eagerness to develop skills in this area
- Commitment to personal and professional growth, with a desire to learn and contribute to the team
What the job involves
- As the Working Student Customer Success Operations (f/m/d)* you will wield significant influence in molding our Customer Success strategy through maintaining and improving databases and tooling, managing the reporting, and working on many day-to-day challenges a fast-scaling customer success function faces
- You will work closely with Customer Success leadership, the CS Operations manager, and in sync with Parloa’s Revenue Operations (RevOps) team
- Support updating and maintaining the Customer Overview in Notion, SalesForce and gDrive
- Handling ad hoc tasks such as questions on licenses and accesses
- Manage CX tool invoice handling and tool automations (workflows, Zapier integrations)
- Facilitate the team's requests to other departments (RevOps, Partnership, Marketing)
- Maintain the reporting system in CX (SalesForce reports, Product data reports, visualization)
- Assist in internal team onboarding (documentation, processes)
Application process
- Recruiter video call
- Challenge Task
- Expert interview(s)
- Meeting the team
- Founder interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $568.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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