Production Support Engineer, Beyond Finance
Debt resolution programs
Open for applications
Debt resolution programs
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- 5+ years of experience in production or frontline support roles
- 5+ years of hands-on experience in orchestration and cloud computing technologies
- 5+ years of practical experience working with databases
- Extensive experience with observability frameworks, APM tools, and system monitoring technologies
- Strong development foundation with the ability to debug code effectively
- Familiar with programming languages such as Ruby and JavaScript
- Proficient in using version control tools like GitHub, GitLab, or AWS CodeCommit
- Solid understanding of AWS services including S3, CloudWatch, ECS, EC2, Lambda, and Workspaces
- Highly organized with a strong work ethic, sharp attention to detail, and a proactive mindset
- Skilled in independently managing project timelines and identifying areas for process improvement
- Exceptional verbal and written communication skills
- Experienced with leading support and ticketing platforms such as FreshService or ServiceNow
- Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results
- Proven ability to work successfully with limited supervision and prioritize tasks for various stakeholders
What the job involves
- We are seeking a Production Support Engineer to support Beyond Finance’s ambitious growth
- You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations
- You will work in a semi-autonomous and fast-paced environment
- Handle Tier III support for Operations users of CRM tools and dependent systems and optimize uptime of the production environment
- Act as an escalation point to other support teams
- Investigate, diagnose, and debug production issues from various sources
- Reproduce and investigate customer issues by using existing, or building new, tools
- Increase incident response capabilities and reduce the human intervention time on related tasks
- Manage communications and resources during high impact incidents via relevant channels
- Collaborate with other technology teams across the organization to identify, create, and refine business critical alerts
- Escalate trends, bugs, and other system errors to product and engineering teams to provide corrective and preventative actions
- Identify recurring issues through metrics and trend analysis and clearly explain these issues to stakeholders
- Drive critical escalations in technically challenging situations in collaboration with engineering, product, and other IT teams
- Contribute to product documentation, knowledge transfer, and best practices guides
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company HQ
Chicago Loop, Chicago, IL
Leadership
Lou Antonelli
(COO, not founder)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
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