Project Manager, Sprinklr
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Are you ready to take charge and drive projects from conception to completion?
- Language Skills: Business fluency in English and French is mandatory
- Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments
- Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals
- Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively
- Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable
- If you're ready to lead transformative projects in a dynamic environment and make a tangible impact, apply now to join Sprinklr's innovative team!
What the job involves
- Join Sprinklr's elite PS team as a Project Manager and steer enterprise-level initiatives for our top-tier customers
- Unlocking the full potential of the Sprinklr platform begins with us
- As businesses increasingly focus on the customer experience, we need seasoned PMs to turn these aspirations into reality
- Join our team and play a pivotal role in guiding our customers through the initial phases of their Sprinklr journey
- They say it takes a village and you will work with an ensemble of consultants, solution architects, analytics mavens and sales and service pioneers, you'll be at the forefront of transformative change
- Portfolio Management: Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution
- Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward
- Efficiency and Excellence: Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints
- Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success
- Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs
- Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests
- Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet
- Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders
- Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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