Customer Operations Engineer Lead, Muon Space
$160-185k
+ Equity
More information about location
End-to-end space systems provider
Posted today
End-to-end space systems provider
21-100 employees
Posted today
$160-185k
+ Equity
More information about location
21-100 employees
Company mission
To make Earth Intelligence accessible to help protect our planet's people, climate and ecosystem.
Role
Who you are
- 5+ years in operations, support engineering, or systems integration
- Proficiency with Python scripting and working with REST or GraphQL APIs
- Strong communication skills and ability to troubleshoot complex systems across domains
- Bonus: experience with satellite ground systems, telemetry tooling, or customer SLAs
What the job involves
- As a Lead Customer Operations Engineer, you’ll work at the intersection of mission operations and customer engagement—ensuring seamless delivery of data, rapid troubleshooting, and scalable support systems
- You’ll be instrumental in building a customer-first operations culture
- Serve as a trusted technical liaison for customer operations—owning onboarding, escalations, and mission support
- Build and maintain Python-based tools and scripts to automate repetitive tasks and monitor system health
- Interface with APIs to connect our ground systems and customer platforms
- Collaborate with engineering, product, and mission teams to improve internal workflows and customer transparency
Our take
Developing and operating satellites represents a significant challenge. Many organizations need accurate, space-based data but lack the resources or expertise to build their own spacecraft or manage the necessary ground systems and data processing.
To tackle this issue, Muon Space provides a service called Muon Halo. This allows customers to access satellite data without having to handle the technical details of satellite construction or operation. Muon offers end-to-end solutions, including building and launching satellites, managing operations, and processing collected data.
Muon has contracts with major customers like the US Air Force and US Space Force, and it is set to launch ten satellites between 2025 and 2026. With financial backing, the company is ready to expand its services and meet the growing demand for space-based solutions.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2024
$56.7m
SERIES B
Jun 2022
$25m
EARLY VC
Total funding: $101.7m
Company benefits
- Healthy Humans: 100% health, dental, and vision coverage for employees. 50% coverage for dependents. Concierge medical offered through One Medical in areas where available
- Family Matters: Our parental leave for primary and secondary caregivers have you covered when you welcome a new child into your family
- Finding Balance: Generous time off policy to incorporate ample recharge time
- Save for the Future: 401(k) plan through Betterment and equity management through Carta
- There's Always Time to Eat: We offer a fully stocked kitchen at our HQ and we cater lunch 3 days per week
- Bring your Furry Friend: Our dog-friendly office means you don’t have to leave Fido behind to come to work
Company HQ
Mountain View, CA
Leadership
Pascal Stang
(CTO)Previously a Director of the Autonomous Vehicle Division at Lyft. Prior to that, they were a Flight Vehicle Area Tech Lead at Google and a Satellite Systems Architect at Terra Bella.
Dan McCleese
(Chief Scientist)Previously worked at NASA for over 23 years in a number of roles including Mars Climate Sounder/MRO, Principal Investigator and Chief Scientist. They also worked at Calltech as a Climate Modelling Alliance Project Manager.
Paul Day
(VP of Engineering)Previously the CPO at Loft Orbital. They also worked as an Engineering Program Manager at Apple and as a Technical Program Manager at Google.
Reuben Rohrschneider
(Chief Mission Architect)Graduated from the Georgia Institute of Technology with a PhD in Aerospace, Aeronautical and Astronautical/Space Engineering. Previously worked at Ball Aerospace for over 14 years as a Mission Systems Engineer then Principal Mission Systems and Architect Engineer.
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