Renewals Representative, Dynatrace

• Experience working with software renewals
• Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
• Proven ability to manage high volumes of renewals at any given time
• Self-starter, highly motivated, and committed to getting results
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting
• Excellent word processing and spreadsheet experience in MS Word and Excel
• Based in a commutiable distance from our Denver, CO office
• Portuguese/Spanish spoken and written advantageous

Desirable

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
• Provide information for internal management reporting
• Meet all contractual and reporting deadlines
• Perform additional duties as required