Technical Program Manager, Cloudflare

• We are looking for a highly skilled and self-motivated Technical Program Manager that focuses on Organizational Change Management (OCM)
• You must be an excellent communicator and problem solver
• Your main role will be to lead change management efforts for a large, multi-year ERP implementation, while supporting smaller initiatives in parallel
• You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa
• You are able to implement and drive processes and persistently make progress
• The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations
• Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams
• 5+ years experience in facilitating change management for technical programs, large-scale project management, or in a related function like consulting or implementation
• Proficiency in stakeholder management, communications planning and development, and selling the benefits of your work
• Experience and knowledge of change management principles, methodologies and tools
• Experience defining and measuring success metrics and monitoring change progress
• Ability to identify, analyze and prepare risk mitigation plans
• Excellent oral and written communication, as well as strong documentation and reporting skills
• Ability to create change management plans: Sponsor Plan, Communications Plan, etc
• Flexibility and adaptability, experience trying different approaches and adapting as you go based on the needs of your team / program
• Strong competency with program management tools like Confluence, JIRA, Asana, etc
• Experience working with multiple time zones and cross functional teams
• Excellent scheduling and meeting coordination skills

Desirable

• Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization
• It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level
• The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management
• Apply a structured methodology and lead change management activities for large multi-year initiatives
• Ideate and craft innovative and engaging communication efforts
• Conduct impact analyses, assess change readiness, and identify key stakeholders in order to assess change impact
• Support training efforts by providing input, document requirements, and support the design and delivery of training programs
• Identify, analyze and prepare risk mitigation tactics
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Integrate change management activities into the program plan