Revenue Operations Specialist, ZipRecruiter

• While this is a remote position, the working hours for this role are 7:00 AM - 3:30 PM Arizona time (MST)
• Knowledge of Salesforce or similar CRM
• Strong attention to detail with a problem-solving mindset and ability work with ambiguity and limited direction in a rapidly changing environment
• Strong written and verbal communication skills
• Basic knowledge of Google Suite products and/or MS Office Suite (Word, Excel, Powerpoint)

Desirable

• The Revenue Operations Specialist will focus on executing operational policy adherence accurately, and efficiently
• Additionally, they’ll work closely with internal teams and stakeholders to provide support, evaluate rules of engagement, and aggregate decision making data to present solutions
• Provide insights to improve efficiencies, and drive revenue generation across multiple lines of business
• Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes submitted by Sales department members across multiple lines of business
• Collect and organize information from various sources to implement new policies and processes
• Exercise discretion in communicating and presenting recommended business process improvements and solutions and decision-making rationale in team and stakeholder meetings
• Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid
• Interpret complex rules of engagement to resolve account ownership and sales attainment disputes
• Document and communicate when interactions with customers fall below our company standards
• Educate and Inform the Sales team on current processes and collect feedback for future improvements
• Regularly create, update and publish process documentation for sales
• Participate in projects to improve efficiency and revenue generation for the Sales, CS, and Operations departments
• Make recommendations on rules of engagement adjustments to optimize revenue for the business
• Provide additional support as needed to improve employee utilization and performance