Investigation Specialist, Amazon
VN, KYC
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO IRELAND OR THE UNITED KINGDOM
- Proficiency in both English and Vietnamese with an ability to compose grammatically correct, concise and accurate written responses
- Experience working with Microsoft Office including Outlook, Word and Excel
Desirable
- Previous work experience in a customer service/retail environment
- Knowledge of or experience in a fraud/risk management environment
- Experience in insurance, finance, data analysis, research, translation or training
- Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- Self-disciplined, diligent, proactive and detail oriented
- Excellent problem-solving skills
- Xcellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
What the job involves
- Contract: 6 months Start Date: 15 September 25
- Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online
- Whatever our customers want, we will find the means to deliver it
- With your help, Amazon will continue to enable people to discover new worlds
- This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success
- We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers
- We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience
- Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk
- The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week
- Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary
- Consistently achieve/exceed weekly productivity and quality standards
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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