Customer Success Manager, Apptega
Kush
Cybersecurity & compliance platform
Open for applications
Cybersecurity & compliance platform
21-100 employees
Open for applications
21-100 employees
Company mission
To make cybersecurity easy for all.
Role
Who you are
- Excellent communication skills, both writing and verbal skills
- Strong time and project management skills
- Results-oriented approach with an ownership mindset and a high motor to make your customers successful
- Excellent interpersonal skills with a positive and enthusiastic disposition
- You are comfortable and capable of building rapport with various customer personas all the way from your direct points of contact to C-level stakeholders
- Ability to effectively manage a book of business from onboarding to renewal
- You are relentless in your desire to make customers successful on the Apptega platform
- You proactively engage with stakeholders to drive adoption, usage, and value for your customers
- Strong desire to learn and grow within a fast-paced business environment
- Excellent verbal and written communication skills
- Ability to learn, demonstrate technical application of Apptega
- Proven troubleshooting and problem-solving skills and able to work through complex issues
- Microsoft 365, HubSpot or other CRM, JIRA
- Flexibility, including the ability to adapt quickly to changing priorities
What the job involves
- Responsible for making our Commercial customers successful and raving advocates for Apptega through unparalleled support and onboarding
- Be responsible for managing a book of business of up to, but not limited to 60 Commercial accounts (<$20K ARR)
- Become an Apptega product expert who can thoroughly understand the Cybersecurity space and translate your product knowledge into strategic business recommendations
- Ensure your customers are up and running on Apptega within 30 days of their kickoff
- Meet with customers on an ongoing quarterly basis to drive adoption and ensure they are recognizing the business value they signed up with Apptega to achieve
- Conduct Quarterly Business Reviews with key customer stakeholders
- Proactively manage the customer renewal beginning 120 days out from their renewal date
- Through strategic conversations with customers, you will uncover additional use cases that will translate to upsell opportunities
- Drive completion of G2 Crowd reviews, NPS surveys, and identify customers who will participate in case studies
- Monitor customer usage of the Apptega platform and uncover training opportunities or other use cases to drive adoption
- Work closely with the Apptega Support and team to document, track, and resolve technical issues
- Seek product feedback from customers and work closely with the Product team to incorporate that feedback into roadmap and strategy
Our take
Cybersecurity compliance standards provide a crucial framework for protecting sensitive customer data. Adhering to these standards shows a commitment to secure business practices. It also minimises the risk of data breaches, but does not come without complexities.
Apptega is a cybersecurity compliance platform empowering MSSPs and MDR companies with real-time security and compliance scoring. It offers a full-lifecycle of compliance that empowers clients to deliver compliance offerings, as well as standardise and validate existing services more easily.
What sets Apptega apart is its focus on the specific needs of Managed Security Service Providers, aiming to address a wide breadth of client challenges simultaneously. Recent funding reflects confidence in Apptega's product vision and potential, and will be used to support the further development of the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Apr 2024
$7.5m
GROWTH EQUITY VC
Mar 2022
$37m
GROWTH EQUITY VC
Total funding: $45.4m
Company benefits
- Health Benefits - Put your health first with comprehensive medical, dental, and vision benefits provided by a major carrier
- 401K Investment Options - Invest in your future with a 401k program available to all team members with matching funds provided by the company
- Unlimited PTO - Take as much leave as you need to rest, recharge, and enjoy yourself outside of the office
- Flexible Workspace - Work from where you feel most productive – with options to collaborate with the team in the office or be fully remote
- Personal Development Funding - Grow your professional and personal skills with a yearly stipend available for conferences, networking opportunities, certifications, and more
- Commuter Benefits - Choose from company-sponsored parking in midtown at our Centergy One parking deck or save money on gas with a monthly MARTA pass
- Casual Dress Code - Wear a T-shirt and flip-flops or a three-piece suit. Either way, be yourself
- "Team Jams" - Enjoy fun team events, like concerts, dinners, and treasure hunts, coordinated by the Apptega Social Committee.
Company values
- Real - We’re real, transparent, and honest about ourselves, our work, and our decisions
- Optimistic - Our collective optimism is the fuel that propels us forward and helps us see challenges as stepping stones, not stumbling blocks
- Creative - We bring fresh perspectives, break free from the ordinary, push boundaries, and act boldly
- Kick-ass - Our goal every morning? To outdo yesterday's best. We bring it hard, always
Company HQ
Tech Square, Atlanta, GA
Articles
Leadership
Armistead Whitney
(Board Director)Previously CEO, Founder and Board Director for Preparis, and CEO and Board Director for Nexidia.
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