Lifecycle Legal Engineer, Ironclad
Technical Success Manager, East
$130-135k
+ Equity + Bonus
Enterprise software for managing contracts
Open for applications
Enterprise software for managing contracts
501-1000 employees
Open for applications
$130-135k
+ Equity + Bonus
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- Experience: 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, Implementation Consultant)
- Technical Curiosity: Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows
- Customer-first Mindset: Curiosity for understanding customers’ goals and values and turning them into measurable adoption plans while appropriately managing customers' expectations, and achieving mutual success plans
- Domain Familiarity: Understanding of CLM (contract lifecycle management) or legal ops business processes is preferred; Exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus
- Strong Communication: Ability to translate technical concepts for non-technical stakeholders; ability to write clear assessments and recommendations; ability to manage sensitive customer conversations
- Ownership and Organization: Capable of managing time strategically, prioritizing work based on various factors, and owning the success of interactions with customers
- Growth Mindset: Comfortable navigating change and iteration in a fast-moving organization
- Values Alignment: Someone who embodies Ironclad’s Values: Drive, Intent, Integrity, and Empathy
- Operational Rigor: Able to navigate ambiguity while contributing to and improving repeatable processes and operational workflows
What the job involves
- The Lifecycle Legal Engineer (LLE) is a technical, customer-facing role focused on ensuring customers achieve deep adoption and measurable value following their initial product implementation. This role acts as a strategic technical partner, moving customers from initial activation to advanced product maturity
- Drive early adoption: Provide post-hypercare support to customers following their initial implementation to help drive early adoption and value realization
- Scale outcome-based plays: Use data, dashboards and playbooks to proactively monitor adoption trends, flag risk signals, and execute repeatable success motions across book of business; Support churn-risk intervention/light services engagements to help reduce churn
- Consult with expertise: Host technical consults focused on best practice recommendations, workflow optimization and product education; conduct light troubleshooting and liaise with Support for customers experiencing technical issues
- Optimize configurations: Conduct instance assessments and discuss customer business requirements to identify areas where configuration can be streamlined or improved; enable customers to use the latest and greatest features/functionality
- Advance customer maturity: Guide customers through the full adoption journey—from activation to foundational to advanced use cases—leveraging best practices and tailored recommendations to help them unlock deeper value
- Collaborate cross-functionally: Work closely with Product, Engineering, Sales, and other partners to share insights, influence roadmap improvements, and jointly strategize on account-level needs across the book of business
- Be the voice of the customer: Advocate for customer needs internally, ensuring product enhancements and process improvements reflect real-world use
- Continuously improve: Contribute to playbook development, automation ideas, and internal processes that make customer success more scalable
- Position future value: Maintain a strong understanding of the product roadmap and effectively position upcoming capabilities—helping customers envision solutions that may not yet exist today and preparing them for future adoption
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Its platform features collaborative tools that facilitate business operations and extract and catalogue contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.3m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(Co-Founder & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(Co-Founder & Executive Chairman)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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