IT & Systems Administrator, Policy Expert

• Demonstratable experience in a hands-on 2nd line IT support role
• Windows Server 2022 and Windows 10/11 skills
• Microsoft Active Directory (Azure and on-prem), WSUS and Group Policies
• Basic network experience Routers, Switches, VLANS, DHCP, DNS, DMZ, etc
• Office 365 administration including OneDrive, SharePoint and Intune, including PowerShell knowledge
• Experience in IT system administration and providing effective technical support, showcasing proficiency in maintaining and troubleshooting IT systems
• Strong knowledge of IT infrastructure technologies, encompassing networking, servers, storage, and virtualization. This includes a deep understanding of the underlying components that make up a robust IT environment
• Hands-on experience with cloud computing platforms, indicating a familiarity with cloud-based technologies and the ability to leverage them for organizational benefit
• Excellent troubleshooting skills with the ability to analyse complex technical issues, demonstrating a problem-solving mindset and the capacity to resolve issues in a timely and efficient manner
• Excellent communication and interpersonal skills, essential for effective collaboration with team members, other departments, and external stakeholders. This includes the ability to convey technical information in a clear and understandable manner
• Innovative: Seeks out ways over, around, or through barriers to success
• Collaborative: Enjoys working one-on-one, in small groups, and in public speaking. Fluent, sharp-witted, command of language. Keeps people informed
• Supportive: Prioritizes relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling and effective way. Focuses on the customer, rather than the product being sold
• Dynamic: Determines opportunities and threats through comprehensive analysis of current and future trends. Comprehends the big picture and enjoys being challenged
• Please be encouraged to apply even if you do not meet all the requirements

Desirable

• Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations
• You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office
• Technical Support: Provide timely technical support to employees, addressing and troubleshooting any hardware, network, printer, telephony and software issues and escalating as required, to ensure the smooth operation of IT systems
• Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc
• Installation and Configuration: Oversee the installation, configuration, and maintenance of both hardware and software systems, ensuring they align with organizational objectives and meet performance standards
• Collaboration: Collaborate with other departments to identify and address IT needs and requirements, continuously assessing opportunities for improvement and recommending upgrades to enhance overall efficiency
• Technology Trends Monitoring: Stay up to date on the latest technology trends and develop
• Working in a rota/on call capacity to ensure IT support coverage over the core business hours