Website Analytics & Optimisations Manager, Mous

Salary not provided
SQL
Excel
Power BI
Shopify
Senior level
London

More information about location

2+ days a week in office (Hoxton, London)

Mous

Tech accessories brand

Open for applications

Mous

Tech accessories brand

21-100 employees

ManufacturingDesignConsumer GoodsD2CeCommerce

Open for applications

Salary not provided
SQL
Excel
Power BI
Shopify
Senior level
London

More information about location

2+ days a week in office (Hoxton, London)

21-100 employees

ManufacturingDesignConsumer GoodsD2CeCommerce

Company mission

To become an iconic tech accessory lifestyle brand, famous for expanding the everyday, enabling the extreme, and elevating experiences everywhere.

Role

Who you are

  • We’re looking for someone that can proactively lead the day-to-day operations of our website whilst providing analytical and prioritised insights to drive forward high-value projects
  • We are looking for someone who can combine analytical tools, qualitative data and research to improve our customers' experience, ensuring frictionless visits and strong conversion
  • This role requires strong commercial and strategic thinking, excellent communication and organisational skills and the ability to lead and collaborate with cross-functional teams
  • Ideally, you'll have a 2:1 degree or higher under your belt (although this isn't a prerequisite)
  • We’re prioritising attributes and passion over experience but a few years experience to demonstrate your ability is important
  • Proven analytical and numerical skills to build and evaluate hypotheses using data, as well as identifying trends and insights
  • A demonstrable commercial understanding with the ability to value and ruthlessly prioritise work
  • Ability to own processes, identifying areas of improvement with ways of working and implementing these
  • Ability to manage and develop individuals (although this role will initially not have any direct reports
  • Strong communication and interpersonal skills to manage stakeholders
  • Strong storytelling and presentation skills to effectively communicate plans and objectives
  • High levels of attention to detail - you will be working on a channel that gets millions of eyeballs on it annually, we need to maintain high standards
  • Reliable, organised with excellent project management abilities
  • An entrepreneurial individual with a proactive and innovative mindset to identify opportunities and drive continuous improvement
  • Agile and embraces change and new opportunities
  • Exceptional problem-solving abilities to overcome challenges in a dynamic market environment
  • Enthusiasm for the Mous brand and a commitment to preserving its authenticity
  • Tenacity and resilience to thrive in a fast-paced and dynamic working environment

Desirable

  • We use the Shopify platform with a number of tools on top (Content Square for data, AB Tasty for AB tests, Algolia for merchandising)
  • Whilst direct experience with any of these tools is not required, experience with the above is preferable
  • Ability to work with advanced data tools (Excel, SQL, Power BI) is preferred but again not required

What the job involves

  • We are looking for a highly skilled Website Analytics & Optimisations Manager to join our team. In this role you will report into Emma Weston, our E-commerce Lead and you will mentor another individual, helping prioritising their work across the business
  • In addition to the day-to-day running of the channel, we will look to this person to support us in our journey to be a UX-first brand
  • We will also look to this individual to utilise data and insight to drive basket size growth. All of this will be backed up by rigorous AB tests, ensuring we are heading in the right direction
  • Develop a strong understanding of the business strategy and plan and how your role will drive this forward
  • Deep dive into our commercial campaign and product launch processes and begin to take ownership of these
  • Gain an understanding of the commercial levers that the team can pull, and how we currently utilise them
  • Begin inputting into ideas of how we can drive continuous improvement on site
  • Understand our brand assets and how these can influence commercial outcomes
  • Build a fantastic rapport with our team and other stakeholders across the business
  • We have a constant pipeline of exciting projects on the horizon; here are just a few things we’re focusing on over the next year that you’ll get stuck into:
  • AOV and upsell - helping customers find relevant products at different points of their journey to increase basket size and delight customers
  • AB testing - taking part in ideation sessions and supporting on the end-to-end process to introduce new features to our site
  • Video on site - working with our brand, creative and content teams to insert our incredible content to aid customer understanding, inspire our customers and drive conversion
  • Analytics - we have tonnes of data on common site journeys, we are on the lookout for an analytical superstar to find hidden gems of opportunity within these data sets
  • NPD - as a business we have an exciting pipeline of products coming through; we are constantly on the lookout for opportunities to enhance the success of them utilising our website

Salary benchmarks

Our take

Mous is an innovative tech-accessory brand that pairs performance with convenience to engineer tech accessories that enhance everyday experiences.

First, the founders identified a growing market trend in phones that were getting more expensive yet more fragile, and delivered phone cases with stand-out design and enhanced protection. Then, the brand went on to deliver an array of other items from wireless chargers to bags and pouches.

The company's commitment to quality materials and design has seen the company grow from a team of five to cover concept, design and manufacture. It recently received fresh funds from BrewDog CEO James Watt to continue its pursuit of the innovation that consumers want.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman
Top investors

Some candidates hear
back within 2 weeks

36% female employees

0% employee growth in 12 months

Company

Employee endorsements

Nice people

"My role requires speaking to staff across all areas in the business, so when I started, Mous made this so easy because everyone is so friendly and..."

Funding (last 2 of 3 rounds)

Jun 2023

$0.2m

EARLY VC

Jan 2022

$3.6m

SEED

Total funding: $4m

Company benefits

  • Opportunity to radically grow and develop through new experiences
  • Flexible hybrid working
  • Regular team and business socials
  • Charlie HR perks package including discounts on hundreds of high street brands and services
  • 25 days holiday, plus bank holidays (if you wish to use your bank holiday days to celebrate another religious holiday and work the normal UK bank holiday days, let's get it arranged)
  • Cycle to Work Scheme
  • Employee Pension Scheme
  • Employee Assistance Programme
  • 30% discount for F&F on all Mous products
  • 1-month paid leave after 5-years of service

Company HQ

London, UK

Leadership

Previously worked for 4 years at P&G, holding various positions such as National Account Manager and Senior Business Development Manager.

Lucy Hutchinson

(Chief Brand & Creative Officer)

Previously worked as a Designer at Jack Renwick Studio for 1 year and at SomeOne for 4 years.

Will Mullen

(Head of China Operations)

Previously studied at Oxford Brookes.

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