Website Analytics & Optimisations Manager, Mous

• We’re looking for someone that can proactively lead the day-to-day operations of our website whilst providing analytical and prioritised insights to drive forward high-value projects
• We are looking for someone who can combine analytical tools, qualitative data and research to improve our customers' experience, ensuring frictionless visits and strong conversion
• This role requires strong commercial and strategic thinking, excellent communication and organisational skills and the ability to lead and collaborate with cross-functional teams
• Ideally, you'll have a 2:1 degree or higher under your belt (although this isn't a prerequisite)
• We’re prioritising attributes and passion over experience but a few years experience to demonstrate your ability is important
• Proven analytical and numerical skills to build and evaluate hypotheses using data, as well as identifying trends and insights
• A demonstrable commercial understanding with the ability to value and ruthlessly prioritise work
• Ability to own processes, identifying areas of improvement with ways of working and implementing these
• Ability to manage and develop individuals (although this role will initially not have any direct reports
• Strong communication and interpersonal skills to manage stakeholders
• Strong storytelling and presentation skills to effectively communicate plans and objectives
• High levels of attention to detail - you will be working on a channel that gets millions of eyeballs on it annually, we need to maintain high standards
• Reliable, organised with excellent project management abilities
• An entrepreneurial individual with a proactive and innovative mindset to identify opportunities and drive continuous improvement
• Agile and embraces change and new opportunities
• Exceptional problem-solving abilities to overcome challenges in a dynamic market environment
• Enthusiasm for the Mous brand and a commitment to preserving its authenticity
• Tenacity and resilience to thrive in a fast-paced and dynamic working environment

Desirable

• We are looking for a highly skilled Website Analytics & Optimisations Manager to join our team. In this role you will report into Emma Weston, our E-commerce Lead and you will mentor another individual, helping prioritising their work across the business
• In addition to the day-to-day running of the channel, we will look to this person to support us in our journey to be a UX-first brand
• We will also look to this individual to utilise data and insight to drive basket size growth. All of this will be backed up by rigorous AB tests, ensuring we are heading in the right direction
• Develop a strong understanding of the business strategy and plan and how your role will drive this forward
• Deep dive into our commercial campaign and product launch processes and begin to take ownership of these
• Gain an understanding of the commercial levers that the team can pull, and how we currently utilise them
• Begin inputting into ideas of how we can drive continuous improvement on site
• Understand our brand assets and how these can influence commercial outcomes
• Build a fantastic rapport with our team and other stakeholders across the business
• We have a constant pipeline of exciting projects on the horizon; here are just a few things we’re focusing on over the next year that you’ll get stuck into:
• AOV and upsell - helping customers find relevant products at different points of their journey to increase basket size and delight customers
• AB testing - taking part in ideation sessions and supporting on the end-to-end process to introduce new features to our site
• Video on site - working with our brand, creative and content teams to insert our incredible content to aid customer understanding, inspire our customers and drive conversion
• Analytics - we have tonnes of data on common site journeys, we are on the lookout for an analytical superstar to find hidden gems of opportunity within these data sets
• NPD - as a business we have an exciting pipeline of products coming through; we are constantly on the lookout for opportunities to enhance the success of them utilising our website