Technical Customer Support Specialist, Datasnipper
$58-80k
+ Share appreciation rights
3+ days a week in office
Intelligent audit platform
Be an early applicant
Intelligent audit platform
201-500 employees
Be an early applicant
$58-80k
+ Share appreciation rights
3+ days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- 3+ years of experience working as a technical support specialist
- Experience troubleshooting common software issues in SaaS environment
- Experience in troubleshooting and problem-solving software issues
- Experience in technologies such as the Windows Operating system, Windows installers, and Microsoft Azure
- Good English written and communication skills
- Customer-first mindset
What the job involves
- We are looking for an ambitious IT and Technical Support Specialist to join our team
- In this role, you will be at forefront of all technical questions, ensuring successful deployment of our DataSnipper products and support our users
- Your efforts will drive customer satisfaction and happiness
- If you care about solving technical problems, we would love to talk to you!
- Managing support cases to ensure issues and incidents are recorded, tracked, resolved, and follow-ups are done in a timely manner, which can include participation in on-call support
- Provide technical support for installations, configuring cloud connections, and integrations with other platforms
- Advise clients on how to best implement DataSnipper in their environment
- Being the subject matter expert for all technical questions to Customer Success, Sales, Product, and other departments
- Being the voice of our customers when it comes to technical issues: gather and share customer feedback with Engineering, Product, Sales, and Customer Success teams
- Verify the correct functionality of the implementation and new versions of the product
- Complete troubleshooting and provide IT support for core business applications and operating systems
- Provide desktop support, local network and printer support, including installation, provisioning and diagnostics
- Manage user accounts and privileges
- Coordinate technical assistance from suppliers as necessary
- Proactively identify issues and potential improvements
- Contribute to internal knowledge base and share information about technical issues within your team
- Provide training to new and existing team members and help with the onboarding process for new customers
- Complete all relevant administrative tasks in accordance with established policies & procedures
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company values
- We Empower Audit and Finance teams - We make every Audit and Finance professional in the world more successful and impactful. That’s what we do; we see them as our main source of inspiration, in everything we do
- We Rise to the Challenge - We love a healthy dose of ambition. Driven as we are, we truly get things done. We don’t shy away from a challenge, we look it in the eye
- We Adventure Together - Combining "Gezellig" with impressive performance is at the heart of DataSnipper's culture. We sacrifice our personal goals to achieve our common goals
- We Keep Things Simple - We focus on what truly matters. Relentlessly removing what’s not essential. Strongly combined with pragmatism to make real impact
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Articles
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 18 more jobs at Datasnipper