Customer Success Manager, Marigold
$71-90k
OTE
$60-70k
BASE
+ Annual bonus / commissions
More information about location
Cross-channel marketing platform
Job no longer available
Cross-channel marketing platform
1001+ employees
Job no longer available
$71-90k
OTE
$60-70k
BASE
+ Annual bonus / commissions
More information about location
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, along with a proven track record in analytics and comfortable in a fast-paced and data-heavy environment
- 4+ years of customer facing experience
- Excellent organizational, presentation and communication skills
- Strong written and verbal communication skills
- Email marketing or digital marketing software experience
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Understanding of software as a service
- Organized and reliable: able to work independently with little direction when necessary
What the job involves
- As a Customer Success Manager, you will work with our most strategic clients to drive retention, renewals, adoption, customer satisfaction, and growth
- This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen
- You will work with business leaders to understand their needs and advise on ways to use Marigold’s portfolio of products and industry best practices to help them achieve their business goals
- At the same time, you will coordinate cross-functional teams to ensure a successful transition from onboarding through ongoing growth and renewal customer lifecycle phases
- Responsible for the management of a portfolio of client accounts to foster long-term business relationships
- Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
- Increase customer satisfaction by understanding business needs and providing additional Marigold solutions and ROI
- Proactively provide strategic recommendations to help customers optimize their product use and digital marketing metrics
- Maintain a high level of visibility with customers, through strategic meetings, customer marketing stories, executive touchpoints, etc
- Act as an escalation point to drive resolution in a timely, proactive manner
- Identify at-risk renewals and deliver on customer remediation plans
- Monitor customer health to track usage and customer satisfaction
- Forecast retention, renewal, and status for assigned accounts
- Become the customer advocate to drive cross-functional teams across development, product management, and support
Our take
Marigold is a global marketing technology company that provides a relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
Marigold is the parent company to a family of brands including Campaign Monitor, Cheetah Digital, Emma, Vuture and more. It is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and its solutions cater to a wide range of industries including media, retail, hospitality, and non-profits.
The company’s numerous partnerships, expansion, and consistent innovation have enabled it to adapt to the ever-changing marketing space. Through this, it has become a leading global solution provider within the specialized relationship marketing space. In 2025, it was announced that Zeta Global would acquire its enterprise software business, working closely with Marigold during the transition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Leadership
Lisa Mayr
(CEO)Joined the company in 2023 as CFO, becoming CEO in 2026. Formerly CFO at INAP, MicroStrategy, EVERFI and Blackboard.
Share this job
View 3 more jobs at Marigold