Product Designer, ActiveCampaign
$112.5-137.5k
Customer experience automation
Job no longer available
Customer experience automation
501-1000 employees
Job no longer available
$112.5-137.5k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- 3+ years of product design experience with a portfolio of multiple shipped products, ideally within a SaaS or B2B startup environment
- An ownership mindset, with the self-directed ability to identify problems, find solutions, and deliver reliably without needing a defined roadmap
- Active fluency with AI tools in your current design process; you are already hands-on with tools like Cursor, Lovable, Claude, or Figma AI to push the boundaries of your craft
- Strong systems-level thinking, demonstrating an ability to contribute to design systems while considering platform-wide consistency and compliance
- A data-informed approach to design, proactively using product analytics and customer interviews to translate complex data into actionable, measurable outcomes
- High-fidelity craft and prototyping skills, with a portfolio that showcases exceptional visual and interaction design alongside deep customer-focused thinking
- Exceptional communication skills, allowing you to articulate design rationale clearly, build consensus across functions, and anticipate feedback from senior leadership
- Comfort with ambiguity, thriving in a fast-paced, iterative environment where the stakes are high and the pace is rapid
- A deep understanding of the competitive landscape, using market insights to inform product strategy and ensure ActiveCampaign remains a leader in the space
What the job involves
- We are looking for a designer who is "dangerous" in the best way: someone who goes three layers deeper than asked, builds high-fidelity prototypes when a static frame would have sufficed, and seeks to understand the business rationale behind every pixel
- If you are hungry to design with real stakes and want to lead the shift toward AI-first interfaces, this role is your opportunity to move faster, think bigger, and leave a permanent mark on a world-class SaaS ecosystem
- Design with AI as a first principle, identifying where automation and intelligent defaults can eliminate friction and creating seamless, AI-native user journeys
- Act as the go-to expert for customer needs, engaging directly with stakeholders and users to conduct research, validate ideas, and turn raw insights into high-impact designs
- Own the end-to-end design process, from early-stage exploration and whiteboarding to shipping polished, scalable solutions that balance user needs with technical constraints
- Anchor your decisions in data, analyzing usage metrics and defining success measures alongside Product Management and Engineering partners to ensure our work moves the needle
- Evolve our Design System, identifying new pattern opportunities and ensuring visual and interaction consistency across the entire platform
- Leverage modern AI tools (like Cursor, Lovable, or Claude) to accelerate your workflow, from brainstorming concepts to conveying complex implementation details to engineers
- Champion a culture of craft, presenting your work confidently in critiques and sharing new methodologies to help elevate the team’s overall design process
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimising engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM, with the focus on providing businesses with the ability to optimise customer experiences. The platform leverages machine learning and automation to increase the rate at which its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(Founder & CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
Salary benchmarks
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