Lead Product Researcher, Lending Club
$145-170k
More information about location
3 days a week in office
Online personal loans
Be an early applicant
Online personal loans
1001+ employees
Be an early applicant
$145-170k
More information about location
3 days a week in office
1001+ employees
Company mission
To transform the banking system to make credit more affordable and investing more rewarding.
Role
Who you are
- 8+ years of experience leading research for consumer-facing digital products
- Experience in financial services, lending, or regulated industries preferred; familiarity with home, auto, medical, or personal loans a plus
- Strong foundation in qualitative and quantitative research methods, with the ability to select the appropriate methodology and synthesize findings into clear insights
- Experience designing and executing research across multiple methods, such as surveys, customer interviews, usability testing, ethnographic research, prototype testing, benchmarking, and concept testing
- Experience using survey programming tools and statistical analysis platforms such as R, SPSS, or similar
- Ability to independently identify research opportunities and proactively define problem statements
- Experience managing multiple research initiatives simultaneously in fast-paced environments
- Strong analytical skills, including experience connecting research findings to product and business success metrics
- Ability to navigate ambiguity and distill complex questions into focused, actionable research plans
- Excellent written and verbal communication skills, with the ability to present insights clearly to stakeholders at all levels
- Strong collaboration skills and ability to partner effectively across diverse teams
- Bachelor’s degree in Human-Computer Interaction, Political Science, Sociology, Psychology, Anthropology, Cognitive Science or a related social science field; or equivalent work experience
What the job involves
- LendingClub is hiring a Lead Product Researcher to help bring our digital lending products to the next level
- This role will be critical in providing insights to design and launch products that allow our customers to thrive at LendingClub
- Interested in disrupting an industry and providing an alternative to the traditional banking system?
- Our research team drives the development of customer insights behind our product strategy and development
- We're looking for someone who is passionate about representing the customer and has a consistent record of conducting research projects across different research methodologies with cross-functional teams
- Specifically, we’re looking for someone with experience launching new, mobile-first products to dive into several high-profile initiatives
- Help shape future LendingClub product strategy through custom research studies that drive tactical and strategic product decisions
- Act as a champion for the identification of our customers’ needs and goals, and act as a liaison to help LendingClub understand why people behave the way they do
- Define, plan, conduct, and analyze user and product research in a fast-paced environment across several products
- Effectively select and apply research methodologies and execute with excellence
- Collaborate with and lead research-focused conversations with partners, including designers, data scientists, product managers, engineers, and finance and credit leads, to identify and prioritize opportunities
- Evangelize the voice of the customer through your participation in strategic surveys and product research, interviews, usability studies, workshops, and online experiments
- Engage as a strategic partner and actively identify new opportunities for delivering actionable customer insights and great customer-centered and business results
- Translate research findings into clear business implications and drive increased interest in research through presentations and events
- Provide detailed design feedback and guidance based on past research
- Develop templates, processes, and best practices to improve the way product research works and communicates with the wider organization
Our take
Lending Club is a digital bank offering personal loans, auto loan refinancing, and debt consolidation to help individuals manage their finances. It provides flexible loan terms and competitive rates for a variety of needs, as well as high-yield saving and cash-back checking accounts, designed to help customers grow their money.
Focusing on digital solutions, Lending Club removes traditional brick-and-mortar branches, passing the savings on to customers through low fees and better rates. It connects borrowers with investors in a marketplace model and offers fast loan approvals and competitive interest rates.
To bolster its offering, the company acquired Tally Technologies' intellectual property (IP) to enhance its credit management services. It continues to develop and enhance its products and improve customer engagement in a bid to become a "top of mind" company with more active users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$65m
GROWTH EQUITY VC
Nov 2013
$57m
GROWTH EQUITY VC
Total funding: $332m
Company benefits
- Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
- A hybrid work model that balances in-office and work from home
- Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
- Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
- Mothers Rooms and hospital-grade pumps in every LC office
- Generous and varied mental health benefits
- Wellness program with cash incentives — earn up to $75 per month for being active
- Paid volunteer time and donation matching
- Onsite gym, locker room, bike room, and fitness classes (depending on location)
- Café with our own in-house barista
- Stocked pantries with healthy snacks and drinks
- Technology-forward and collaborative office spaces
Company HQ
South Beach, San Francisco, CA
Leadership
Scott Sanborn
(CEO)Previously held leadership positions as the Chief Revenue Officer for publicly traded eHealth Insurance, President of RedEnvelope, Inc., and SVP at the Home Shopping Network. Joined LendingClub in 2010 and has worked as Chief Marketing Officer, Chief Operations Officer, and President before becoming the CEO in 2016.
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