Engineering Manager, Gorgias

Billing

CA$205.4-227.1k

+ 0.024% – 0.035% (Equity), Paris: €99.2K – €109.6K • 0.02% – 0.026% (Equity)

Python

Java

Kafka

Flink

Senior and Expert level

Paris

Toronto

2 days a week in office

eCommerce customer support helpdesk

Be an early applicant

eCommerce customer support helpdesk

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Be an early applicant

CA$205.4-227.1k

+ 0.024% – 0.035% (Equity), Paris: €99.2K – €109.6K • 0.02% – 0.026% (Equity)

Python

Java

Kafka

Flink

Senior and Expert level

Paris

Toronto

2 days a week in office

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Job

Company

Role

Who you are

5+ years experience in software development, preferably SaaS product development
2+ years of experience in an engineering manager position
Experience with high-traffic applications and continuous development/deployment
Experience with distributed systems and asynchronous workloads
Big plus if you have managed through architectural transformations, especially from Monolithic ones heavy on cron-jobs towards Event-driven architecture
Desirable experience with Kafka, Python, Flink and Java
Desireable to have worked in a distributed team across time-zones before
You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced environment

What the job involves

The role is leading a high-performing squad currently focused on revamping our billing system and integrations with our financial partners. You will work with stakeholders in the Go-To-Market, Finance, and Product orgs to ensure the successful delivery of this work while leading the engineers and guiding their decision making
At Gorgias, our engineering managers perform both technical and people leadership functions. While not directly in the code day-to-day, you will provide guidance, review the team’s work, and help team members grow their technical and non-technical skills to move forward in their career. You’ll partner with the Product and Design teams to make sure plans are technically feasible and achievable and keep the team focused on desired business outcomes
The position is available in our Toronto (Canada) office and across our European hubs, including Paris (France), Lisbon (Portugal), Belgrade (Serbia), and Bucharest (Romania). Our work arrangement is hybrid, with a requirement of two days per week in the office

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company benefits

60th and above percentile in compensation
Health coverage
Generous Equity Package
Company Offsites
Ergonomic setup at your service + 700$ for your home workstation
16-week parental leave, including maternity, paternity, and adoption leave
Daily catered lunch
5 Weeks of Vacation
Retirement Benefits
Fully Stocked Kitchen
3 weeks of Paid Sick Leave
$2,000 learning/professional development stipend

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Alex Plugaru

(CTO)

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Romain Lapeyre

(CEO)

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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