Data Migration Specialist, Clio

• You have not only the technical chops but also have mastered the art of customer experience to deliver on data migration consults as part of a customer’s full life cycle
• You like building and creating tools, are a troubleshooting expert, and a people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded
• Healthy customer obsession and focus on delivering exceptional client experience
• 1-2 years of experience with coding/scripting/SQL queries (ex. Python)
• Expert in Microsoft Excel
• Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
• Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
• Bachelor’s degree in Computer Science, System Engineering, Information Systems, or equivalent

Desirable

• We are looking for a technical and skilled Intermediate Data Migrations Specialist to add value, energy, and technical expertise to our team
• The Data Migrations team at Clio, as part of our Customer Success Department, specialize in migrating customer data from legacy products into Clio. This can range from exporting data, importing data, processing data and the cleansing of data. Extract, transform, and load are terms often used by the team
• This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers
• This is a team assembled to specifically tackle the need to enhance the customer experience, and there are still a lot of opportunities for both process and tooling improvements
• We assist customers directly, and indirectly by supporting our Customer Enablement team, working with our product team and collaborating with key EMEA stakeholders to automate the right parts of this process for our customers. Our current team members are smart, engaged and fun
• Performing data transformations/validations based on customer needs and workflows
• Providing superb customer service throughout the data migration process
• Designing, building, and maintaining automation tools using scripting languages (ex. Python) to extract data from various sources, map and transform customer workflows, and load into Clio products
• Managing multiple client cases at a time with strict observance of associated tasks and deadlines
• Being confident, articulate, and sensitive to the needs of customers and internal partners
• Contributing regularly to our internal and external knowledge bases
• Partnering closely with our Customer Success Onboarding team and broader Customer Success Org to provide a first class customer experience
• Develop and document processes around the design, development, and testing of data transformations and extractions
• Gaining a deep understanding of and staying up to date with the Clio product and common workflows
• Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role
• And other duties as required