Manager of Client Services, Tremor Video
$100-130k
+ Incentive or bonus potential
More information about location
Video marketing platform
Job no longer available
Video marketing platform
501-1000 employees
Job no longer available
$100-130k
+ Incentive or bonus potential
More information about location
501-1000 employees
Company mission
Nexxen's mission is to empower brands to captivate and activate the audiences that matter most through its end-to-end CTV and video marketing self-serve platform.
Role
Who you are
- Proven experience overseeing strategic pieces of business is required as is the need to successfully balance both the internal priorities of the company with the external needs of our clients and partners
- You will need to have a deep understanding of our products and solutions as well as understand how we compare to the competition and fit into the marketplace overall
- 5+ years of programmatic media experience, planning and activation experience
- 3+ years of direct client management experience, experience with large client-facing projects, ideally in consulting, agency, or other business-related services
- 2+ years of training team members, onboarding and/or as subject matter expert
- 1-2 years of team management experience
- Advanced level proficiency in Microsoft Office Suite or similar (i.e. Excel and PPT), able to work with complex formulas
- Expert level knowledge of DSPs, ad exchanges, data exchanges, performance advertiser, ad servers, and other optimization platforms
- Strong analytical skills and ability to draw conclusions based on data
- Expert knowledge of programmatic media, how channels work together to create a cohesive, personalized media plan for the customer, not just knowledge of one channel
- Excellent project-management and time-management skills with proven ability to multitask
- Proven ability to work collaboratively with teams and comfortable giving and receiving feedback. Able to identify and prioritize critical issues
- Proven track record of strengthening and growing new and existing client relationships
- Confident, articulate and has excellent instincts regarding business strategy and general marketing theory. Able to make decisions quickly and with minimal supervision
- Excellent writing, presentation, and strategic and analytical thinking skills, able to simplify complex or tech-heavy content for the average consumer to digest, natural learner and teacher
- Problem solver with the ability to develop creative solutions
- Able to quickly react to changing environment, great intuition and can get to the WHY quickly
What the job involves
- The Manager of Client Services is an operational and strategic thinker, driving excellence amongst the team, and ensuring retention and growth with clients in the region
- The Manager is responsible for coaching Account Managers and Account Strategists to ensure customer success during implementation, continued maintenance and monitoring, and add-on services that will best support the client
- The Manager is responsible for new hire onboarding and continual training to ensure the team is adopting best practices and informed of industry updates by leading and developing content for team meetings and training that fosters a culture of continued learning, application and strategic positioning
- You will build strong cross functional relationships with key stakeholders across our Services, Sales, Product, Marketing and Business Development teams and partner to build and operationalize strategic initiatives for our customers
- Involved in the most sophisticated and strategic clients, able to grow external relationships and guides CS and Sales teams in growing the account
- Attend meetings with key customers when leadership voice and support is needed; support the team in all facets of client relations and service including planning, activating, reporting, calls and meetings, and troubleshooting
- Identifies gaps in the service and support of advanced solutions, works with cross-functional teams to find a resolve
- Highly analytical, can create custom reports to show value of media, able to interpret large data sets and draw relevance for clients
- Lead a team of skilled Account Managers and Account Strategists responsible for day-to-day customer engagement throughout the campaign lifecycle; execute renowned customer experience
- Elevates the knowledge and strategic foundation for the team, ranging from early career to Senior Strategists
- Handles ad-hoc requests and is a significant resource to the larger team
- Takes initiative and owns projects with innovative thinking and strong leadership skills
- Brainstorms and implements new ways to optimize business workflows
- Helps the team solve the business challenges of our clients by turning data points into actionable insight recommendations
- Creates quarterly stretch goals and action planning, holding the team accountable to deliver high quality results
- Assesses the team, gives feedback, and stretches them to new levels while supporting them through changes
Our take
Video has been an invaluable marketing tool for businesses since the beginning of TV advertisement, but modern technology has dramatically changed how such content is consumed. On-demand omnichannel streaming services and CTV has provided unique opportunities for advertisers to develop their audience engagement strategies, but without the appropriate technology platform, this can be difficult to navigate.
Nexxen provides an end-to-end self-service CTV & video marketing platform, helping to provide businesses with the appropriate engagement tools to future-proof their video marketing. The platform includes AI-driven analytic tools based on audience data, marketplaces for the self-serving of media for campaigns, in addition to analytic tools to assess the success of campaigns in real-time.
Whilst several other start-ups provide either video engagement tools or self-serve video marketing marketplaces, Nexxen has taken the smart angle of combining both into a single platform, whilst specializing in futureproofing companies for the rise in CTV engagement demands. The company aims to save clients money, time, and operational complexity by unifying where they operate their video advertisement campaigns into a single platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2011
$37m
LATE VC
Apr 2011
$3.8m
SERIES A
Total funding: $120.2m
Company benefits
- Comprehensive health benefits
- Flexible Time Off policy
- Matching 401k plan
- Commuter Benefits Plan
Company values
- Innovative
- Committed
- Collaborative
- Authentic
- No Ego
Company HQ
Theater District, New York, NY
Articles
Leadership
Ofer Druker
(CEO)CEO and co-founder of Matomy Group since 2011, and of AdsMarket since 2007.
Salary benchmarks
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