Senior Technical Account Manager, Cyberhaven
$150-170k
Data detection & response platform
Open for applications
Data detection & response platform
101-200 employees
Open for applications
$150-170k
101-200 employees
Company mission
To safeguard the flow of data in the digital economy so that creators maintain ownership and attribution of their work.
Role
Who you are
- The ideal candidate has experience with SaaS security products, endpoint agents (Windows, macOS, Linux), and a background in supporting EDR or DLP tools at the L2/L3 level
- 7+ years of EDR/DLP endpoint experience required
- Expertise with DLP, Insider Threat and CASB solutions required
- Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
- 3+ years of experience in a Technical Account Management, L2/L3 Technical Support, or a similar customer-facing technical role
- High level of organization and attention to detail, with the ability to manage multiple priorities and customer accounts simultaneously
- Strong organizational and planning skills to coordinate resources, set timelines, and track project progress
- Ability to create and maintain comprehensive project documentation, including project plans, timelines, and status reports
- Proven experience solving escalated technical customer issues
- Excellent verbal and written communication skills (English)
- Practical knowledge of networking and security products and enterprise network infrastructure
- Deep knowledge of Windows, macOS, Linux (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, MDM, app management, basic terminal skills etc.)
- Familiarity with technologies that are adjacent to Cyberhaven in which we integrate, (SIEM, SOAR, UEBA) are desired
- Software debugging skills (reading logs, running diagnostic scripts, process management, reading and searching through Windows, macOS, Linux and Google Kubernetes Engine logs)
- Knowledge of system software design (services, drivers, agents)
What the job involves
- We’re hiring a Senior Technical Account Manager to help build the backline escalation function at Cyberhaven
- This is a unique opportunity for a motivated problem solver who’s passionate about technology and customer success
- In this role, you’ll become an expert in our Data Detection and Response platform, working with Security, IT, and engineering teams to resolve complex issues or escalate as needed
- You’ll thrive in a fast-paced, high-growth environment, contribute to improving internal processes, and serve as a trusted advisor to both customers and engineering
- Analyze, troubleshoot and resolve complex technical issues reported by our customer base
- Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams
- Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers
- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
- Coordinate feedback to product management, development and operations teams
- Ability to build and maintain relationships with project stakeholders, including customers, team members, and senior management. Manage expectations and ensure stakeholder satisfaction
- Ensure alignment between customer objectives and project deliverables, managing cross-functional teams to achieve project goals
- Conduct regular check-ins with customers to ensure they are satisfied and to address any emerging concerns
- Monitor customer usage patterns and provide recommendations for optimizing their experience
- Stay up-to-date with industry trends and best practices to continually improve the level of service provided
- Develop and update knowledge base articles and support resources
Our take
Cyberhaven is a data detection and response (DDR) platform, blending risk management, cloud access security, and traditional DLP solutions to provide enterprises with robust data protection. As the landscape of data handling evolves, Cyberhaven's SaaS solution offers visibility into sensitive data across cloud and on-premises environments, disrupting the DLP industry.
Founded in 2016, Cyberhave has seen accelerated growth under the leadership of CEO Howard Ting, a marketing veteran. Recent strategic hires from McAffee and Microsoft bolster its senior management team, enhancing its capability to innovate in data protection. With ongoing advancements in its technology, Cyberhaven aims to solidify its position as a premier data security partner in the market.
Cyberhaven recently raised $88M in a Series C funding round. This funding, driven by a 200% increase in new bookings, underscores investor confidence in Cuberhaven's data protection innovations, fueling its expansion of products, global reach, and advancement in data lineage technology and AI capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2025
$100m
SERIES D
Jun 2024
$88m
SERIES C
Total funding: $238.7m
Company benefits
- Remote-friendly culture
- 100% paid health benefits for you and your family
- Flexible time off
- Potential fast-tracked career advancement opportunities
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Howard Ting
(CEO, Not Founder)Joined Cyberhaven as CEO in 2020 after serving as the CMO at Redis Labs, ZScaler, and Nutanix.
Vitaly Chipounov
(Co-Founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they built S²E – a platform for multi-path in-vivo analysis of complex software systems. They turned this into commercial software at Cyberhaven.
Cristian Zamfir
(Co-Founder)Computer Science PhD at Ecole Polytechnique Fédérale de Lausanne. Inventor of Execution Synthethis, a celebrated method which automates the debugging of concurrent software.
Volodymyr Kuznetsov
(Co-Founder & CTO)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they researched ways of using program analysis and instrumentation to solve cyber security problems.
Radu Banabic
(Co-Founder)Obtained a PhD from Ecole Polytechnique Fédérale de Lausanne, after developing tools and approaches that automatically find bugs and vulnerabilities in large systems such as Apache HTTP, MySQL, BIND, or PBFT. Won the IBM PhD Fellowship Award for this research.
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