Client Engagement Specialist, Dow Jones

Contract

€30-50k

+ For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

Junior and Mid level

Barcelona

Business news & financial information publishing

Be an early applicant

Business news & financial information publishing

1001+ employees

B2CB2BBig dataPublishingContentBusiness Intelligence

Be an early applicant

€30-50k

+ For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

Junior and Mid level

Barcelona

1001+ employees

B2CB2BBig dataPublishingContentBusiness Intelligence

Company mission

To deliver trusted news and data to help businesses and society make decisions for a better future.

Job

Company

Role

Who you are

Min 2-4 years of proven success in customer engagement or sales
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
Bachelor’s degree
Proficiency in English and at least one of these languages: Italian, Spanish or French

What the job involves

Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers
You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive
To this end you will need to liaise with DJ internal teams to ensure the clients’ business needs are being met consistently to support the renewal. Ultimately you must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts
You will report to the EMEA Retention Director
Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer ROI with DJ
Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs
Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups
Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities

Our take

Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.

As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.

The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities.

Steph

Company Specialist at Welcome to the Jungle

Insights

3% employee growth in 12 months

Glassdoor (3.4)

Company

Company benefits

20 weeks of parental leave
4 weeks of paid caregiver leave
Up to 4 weeks of remote work per year
1 paid volunteer day annually
$700 caregiver reimbursement
Headspace emotional wellness membership
ClassPass fitness and wellness membership
Financial rewards for well-being activities

Company HQ

Theater District, New York, NY

Leadership

Almar Latour

(CEO)

Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.

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