Operations Business Associate, Wayfair
Early Careers, Summer 2025 Start
More information about location
4 days a week in office
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
More information about location
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations
- 1-3 years of transferable experience in a corporate environment, including internship and co-op experience
- Authorization to work in the United States without visa sponsorship by Wayfair now or in the future
Desirable
- Experience in freight forwarding, operations management, logistics, supply chain, or B2B customer service
- Excellent written and verbal communication skills, along with the ability to influence others
- Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel, Google Sheets, SQL, Jira, etc.)
- Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations
- Passionate about execution with strong interest to drive customer engagement
- Desire to own projects from beginning to end, and thrive as part of a team as well as individually
- Comfortability navigating a fast-paced, dynamic environment with little structure
- Experience working with, analyzing, synthesizing, and presenting data with clarity and recommended actions
- Strong project management and prioritization skills
What the job involves
- Wayfair is seeking collaborative, innovative, and adaptable candidates for a full-time position as a Supplier Service Specialist within our Operations team
- Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company
- At a high level, the Supplier Service Specialists will work closely with operations and finance teams to ensure that complex or escalated supplier issues are resolved effectively and in a timely manner
- This role will require cross-functional stakeholder management, innovation, and the ability to use a problem solving framework
- Manage supplier service issues that are escalated to you by frontline agents. Escalated issues cover a variety of topics including operational status updates, exception requests, and invoice disputes
- Build expertise in CGF’s operations and support functions over time (Ocean Operations, Drayage Operations, Accounts Receivable, Billing & Reconciliation, Product Team, etc)
- Provide feedback to our inbound ticket triage team to increase resolution on the first touch
- Establish a feedback loop to relevant operations and support functions teams to drive an improved customer experience for CGF suppliers
- Identify opportunities to improve or automate processes with ticket trends, and work with cross-functional teams to implement those improvements
- Work with Account Management teams to identify opportunities for future business and upsell opportunities
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
Salary benchmarks
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