Onboarding Consultant, Tellent Recruitee
France
€37.3-48.6k
Customisable hiring software
Job no longer available
Customisable hiring software
1-20 employees
Job no longer available
€37.3-48.6k
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Experience in Customer Support, Customer Success, or Account Management within a tech company
- Strong written and verbal communication skills in French (minimum C1 level or higher) and English (minimum B2 level or higher)
- Confident communicator who can engage with various stakeholders, including decision-makers, account owners, end-users, and IT teams
- Strong project management skills, with the ability to create onboarding timelines, keep customers on track, and proactively manage expectations
- Strong multitasking abilities, capable of managing multiple onboardings simultaneously while ensuring high-quality service
- Customer-centric mindset, with excellent interpersonal skills, a passion for delivering outstanding experiences, and the ability to spot growth opportunities
- Empathetic and persuasive, combining emotional intelligence with business acumen to guide customers effectively through change and adoption
What the job involves
- As an Onboarding Consultant (France) at Tellent, you will play a critical role in setting up new Tellent customers for long-term success
- You’ll be the first point of contact after the sale, guiding customers through a seamless onboarding experience and ensuring they fully adopt and maximize the value of our platform
- A successful onboarding experience is one of the key factors in driving customer retention and renewal
- You will be responsible for ensuring that our customers gain immediate value from Tellent by helping them implement best practices, navigate the platform with confidence, and integrate our solution into their recruitment processes
- Your expertise and guidance will directly impact their long-term engagement with our product
- Own the onboarding process: Take over from Sales and guide new customers through a structured onboarding journey, ensuring a smooth transition, strong initial adoption, and long-term success. You will be managing multiple onboardings while maintaining quality, prioritizing efforts based on customer complexity, risk, and business impact
- Be a product expert: Develop a deep understanding of Tellent’s platform, best practices, and industry trends to provide expert guidance, including software and technical integrations
- Understand customer goals: Assess customer needs, define tailored implementation plans, set clear expectations, and apply persuasive change management strategies to align their objectives with Tellent’s value, focusing on accelerating time-to-value while maintaining onboarding quality
- Build strong customer relationships: Maintain proactive engagement, conduct health checks, and provide strategic advice to drive retention and long-term satisfaction
- Collaborate cross-functionally: Act as the bridge between Sales, Customer Success, and Account Management teams to ensure seamless handovers and a continuously positive customer experience
- Contribute to product and process improvement: Gather and relay customer feedback to the Product team, refine onboarding content, and continuously optimize processes for better efficiency and customer impact
- Identify growth opportunities: Recognize potential upsell opportunities and ensure customers are positioned for future expansion with Recruitee
- First 3 months: you will spend focusing on learning everything there is to know about Customer Success and Onboarding: understand the workflows, our processes, the team, how we onboard customers and more. You will be working closely together with the other team members in the other regions and be shadowing onboarding calls. Consequentially, you will have taken on your first few onboarding's
- Within 6 months: you will have taken responsibility and ownership of multiple client onboardings and will continue to deepen your understanding of our customers, best practices with Tellent, and become a subject matter expert on all things recruiting and HR. Additionally, you will start contributing to team-oriented projects as we iterate and improve on all of our processes
- After 12 Months: you have mastered your way in how we make our customers successful by ensuring they get the full value from Tellent during the onboarding phase. You developed a deep understanding of our customers needs, the HR industry, and have a huge impact onboarding more happy customers. You also will be involved in multiple projects that continually shape the future of the role
- KPIs & Success Metrics
- 80% of customers onboarded within 10–14 weeks
- Onboarding completion rate
- Go-live readiness & customer satisfaction during onboarding
- Successful handovers to CSM
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1B in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Moritz Kothe
(CEO)Prior to joining Tellent in 2024, Moritz was the CEO of Aroundhome and kununu.
Salary benchmarks
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