Key Account Manager, Jobber
Plus stock options
Job tracking and customer management software for home service businesses
Job no longer available
Job tracking and customer management software for home service businesses
1001+ employees
Job no longer available
Plus stock options
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
- Proven track record of over-achieving and exceeding revenue targets and retention goals
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Client-focused consultative mindset
- Proficiency with the challenger sales methodology
What the job involves
- Reporting to the Manager, Key Account Management, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV)
- You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions
- You will also play a key role in building a new department within Jobber, focused on delivering high-level customer outcomes for our largest clients
- Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
- Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
- Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
- Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
- Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
- Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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