Key Account Manager, Jobber
Plus stock options
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
Plus stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
- Proven track record of over-achieving and exceeding revenue targets and retention goals
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Client-focused consultative mindset
- Proficiency with the challenger sales methodology
What the job involves
- Reporting to the Manager, Key Account Management, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV)
- You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions
- You will also play a key role in building a new department within Jobber, focused on delivering high-level customer outcomes for our largest clients
- Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
- Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
- Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
- Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
- Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
- Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 22 more jobs at Jobber