IT Helpdesk Technician, Leadtech

Spanish & English Speaker

Salary not provided

Linux

Azure

Windows

Ubuntu

JIRA

Google Workspace

Junior and Mid level

Barcelona

More information about location

Office located in Blue Building, Barcelona

Online Project Development

Be an early applicant

Online Project Development

501-1000 employees

B2CRecruitmentMarketingSaaSProduct ManagementeCommerce

Be an early applicant

Salary not provided

Linux

Azure

Windows

Ubuntu

JIRA

Google Workspace

Junior and Mid level

Barcelona

More information about location

Office located in Blue Building, Barcelona

501-1000 employees

B2CRecruitmentMarketingSaaSProduct ManagementeCommerce

Company mission

To bring forward new business ideas and empower employees to achieve their goals in the online business world.

Job

Company

Role

Who you are

Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM)
Multi-OS Knowledge: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments
Admin & Device Management: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager
AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency
Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork
Excellent communication and interpersonal skills
Languages: Fluent level of English and Spanish

What the job involves

Life is too short to work for a boring company, so why don’t you join us? We are looking for a IT Helpdesk Technician to provide fast and useful technical assistance on computer systems
Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Onboarding Leadtech’s users
Provision and deprovision of workstation transferred from IT to users
Provision and deprovision of users with Azure AD and Google Workspace Admin
Installation, upgrade, and applications management remotely
Manage HW’s warranties with the several suppliers
Maintenance of licenses
Control about logistics and inventory
Full technical support to workstations and peripherals
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Application process

First step: 15-minute phone interview to get to know you
Second step: On-site interview with HR and your future manager to talk about the position and how we approach work
Third step: HR’s timely response regarding the status of your application and/or a second interview

Our take

Designing and adopting digital services can be inaccessibly expensive and complex for many businesses. Leadtech solves this problem by providing companies with innovative digital solutions.

Leadtech is well served by the diversity of its solutions, which has enabled it to build an impressive customer base. Its suite of tools covers everything from UX design to SEO, content to backend. This ensures that Leadtech has broad appeal to businesses looking for all-in-one digital solutions.

Leadtech has expanded considerably in recent years, now boasting an international team of over 250 people. Growing its talent will be an essential element of the company's continued success in the coming years, as will its commitment to innovation.

Steph

Company Specialist at Welcome to the Jungle

Insights

14% employee growth in 12 months

Glassdoor (4.3)

Company

Company benefits

Flexible timetable
Barceloneta district, close to the beach
Happy Fridays and team events
Tickets Restaurant
Fresh fruit and coffee
Game room and terrace

Company HQ

La Barceloneta, Barcelona, Spain

Leadership

Germán Castillo

(Founder & CEO)

Previously founded Grupo Germinet and advertising platform Solimba Aplicaciones.

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