Staff Engineer, Twilio
Fullstack Publishing Platform
$145.5-213.9k
Salary is for Colorado, California, New York and Washington. Other salaries may vary.
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$145.5-213.9k
Salary is for Colorado, California, New York and Washington. Other salaries may vary.
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 7+ years experience writing production-grade code in a modern programming language
- Full stack software development experience, including rich front ends in JavaScript and backends in a major programming language
- Experience with React and the Jamstack model of web development. Next.js and TypeScript are a plus
- Significant experience as a technical leader on web development projects built for a developer audience
- Experience interfacing with business stakeholders, and translating business requirements into software solutions
- Experience navigating and understanding a large scale software architecture, and understanding how pieces fit together in a distributed system
- Experience supporting mission-critical web applications and infrastructure
- Comfortable asking questions and taking initiative to solve problems in a company where it is often necessary to “draw the owl”
- Excellent written and verbal communications skills
- Demonstrated commitment to seeking diverse viewpoints, and acting with intention to create an inclusive team environment
- Track record of open source contribution
- Experience with technical content publishing and related technologies
- Keen eye for design, particularly experience focused on UX
- Experience building DX tooling, for example, linting, code editor plugins, or GitHub custom apps
- Experience in frontend reliability, including monitoring, alerting, and responding to incidents
- Experience in writing appropriate unit, integration, and end-to-end tests
- An interest in pair/mob programming, effective asynchronous working, and seeking a productive balance between async and sync work
Desirable
- DevOps experience such as automating cloud infrastructure using a tool like Terraform, and building CI/CD pipelines
What the job involves
- This position is needed to help build the web application powering Twilio’s most critical developer experiences, including API documentation and technical tutorials
- Serving alongside developer evangelists, developer educators, and other technical content creators, you will build a web app used by millions of developers every year
- You will innovate in the presentation, performance, and user experience of developer documentation. You will pair technical expertise with great stakeholder management, and help guide a technical roadmap
- You will help guide and mentor other developers and contractors to deliver the solutions required by our content authors
- Collaborate with subject-matter experts, fellow developers, and internal stakeholders to execute on a roadmap that delivers great developer experiences
- Design and create world-class tooling for technical content creators, so they can spend more time writing and collaborating, and less time wrestling their content to work well on the website
- Drive operational excellence for the publishing platform application, maintaining robust uptime and enabling continuous delivery
- Provide technical leadership and mentor junior engineers, providing guidance, code reviews, and fostering their professional development within the team
- Work with content and SEO experts to ensure that our website is built for performance and usability from search
- Engage with end users and the broader developer community to learn how our documentation, tutorials, and technical content can best serve them
- Propose and implement new ideas to advance the state of the art in developer documentation and web-based developer tools
- Aggregate and prioritize feedback from internal customers, to ensure our publishing platform is meeting their needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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