Payments Specialist, YouLend

• Ability to be flexible, quickly learn new skills, and meet uncompromising quality requirements and production expectations while working closely with others in a team environment
• Ability to work independently; take initiative; and adapt to change
• Strong problem solving ability
• Strong processing and analytic skills with the ability to analyse large amounts of data, decipher higher risk attributes, and handle appropriately
• Strong interpersonal and verbal/written communication skills
• Must be able to multi-task and thrive in a busy paced, high intensity, high demand and on time environment
• Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities
• Must possess critical thinking, analytic and problem solving skills to be used in operational planning and evaluation
• Ability to deal with highly confidential information in a professional manner

Desirable

• YouLend has an incredible opportunity available within our dynamic Credit Operations team
• You will join our Payments sub-team to build and maintain an in-depth understanding of our platform and provide support to the rest of the business which includes problem solving, data analysis and other ad hoc projects
• We are constantly innovating and automating workflow, and you will be expected to contribute your views on how we can continuously improve and better integrate workflows
• You will support your Team Lead and agree strategies to improve both our customer service, payments and funding processes
• Daily execution of payments, including Faster Payments, International Payments, in line with the agreed cut offs
• Reconcile the correct allocation of incoming payments within agreed times scales
• Investigate and correctly resolve payment exceptions, (e.g. rejections, bounce backs, etc.)
• Completing Post Funding Requests in line with SLAs
• Liaising with internal and external partners regarding payment delays, as applicable, and managing the solution to those delays with the Payments Team Lead
• Assigning payments from third party debt purchasers
• Monitoring transactions to identify and prevent fraud
• Liaise with colleagues and external parties to promptly and effectively answer any payment related queries. Ensure service provided is to a high standard and make recommendations to improve and streamline processes and interactions
• Develop an in-depth understanding of the payments platform
• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved
• Ensure timely completion of projects and goals in accordance with engagement and requirements
• Be the point of contact for payment related queries