Senior Systems Administrator, Firstup

• Proven expertise in Apple/macOS environments, Google Workspace, and Jamf device management
• Experience managing enterprise endpoint platforms, device lifecycle processes, patching, configuration standards, and asset management programs
• Strong understanding of identity and access management, including Okta, SSO, MFA, conditional access policies, user lifecycle management, and access reviews
• Experience administering cloud-based SaaS platforms, including user provisioning, configuration, integrations, lifecycle management, and governance
• Demonstrated experience implementing and maintaining security controls, endpoint protection, compliance initiatives, and enterprise security best practices
• Experience supporting a remote-first or globally distributed workforce
• Proficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies
• Strong documentation skills, including technical standards, operational procedures, and knowledge base content
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to technical and non-technical audiences, including business stakeholders
• Analytical problem solver with a root-cause mindset and a focus on scalable, long-term solutions
• Proactive and self-motivated, with strong ownership, accountability, and collaboration skills
• 5+ years of progressive experience in systems administration, enterprise IT, endpoint management, or related infrastructure roles

Desirable

• Reporting to the Director of Technology, the Senior Systems Administrator is responsible for ensuring the reliability, security, and continuous improvement of the organization's enterprise technology environment
• As a fully remote role supporting a globally distributed workforce, this position owns and manages core infrastructure services, identity and access management, endpoint management, SaaS platforms, and security and compliance initiatives
• The role plays a key part in delivering a seamless technology experience for employees worldwide while driving operational excellence and scalability across the IT landscape
• This role serves as a senior technical owner across endpoint management, identity and access management, collaboration platforms, enterprise SaaS applications, and workplace technology initiatives, balancing operational excellence with strategic technology improvements
• Administer and support Google Workspace, MS Teams, Zoom, Slack, and associated collaboration technologies
• Manage platform configuration, security settings, licensing, integrations, and lifecycle management
• Manage the full lifecycle of corporate endpoints across macOS and Windows environments, including provisioning, deployment, support, and retirement
• Administer Jamf, BeyondTrust, Microsoft Intune, and related endpoint management and security platforms
• Administer Okta and related identity management services, including SSO, MFA, lifecycle management, and application integrations
• Manage user provisioning, deprovisioning, access reviews, and role-based access controls
• Administer and maintain Google Workspace, Microsoft 365, and associated enterprise systems
• Monitor system health, performance, availability, and capacity, proactively identifying and resolving issues
• Lead implementation, migration, and enhancement projects across enterprise technology platforms
• Develop project plans, technical designs, implementation strategies, and operational transition plans
• Ensure systems and services comply with corporate security policies and industry standards, including SOC 2 and ISO 27001
• Support security audits, vulnerability remediation, and compliance initiatives
• Act as a senior escalation point for complex technical issues affecting employees globally
• Collaborate with internal teams and external vendors to deliver technology projects and operational improvements