Account Manager, Blackbird

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
• Restaurant, hospitality, or tech experience with an industry disrupting product
• Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
• Ability to take initiative, build rapport, and solve problems quickly

Desirable

• The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills
• This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service
• Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird
• This is a role that often spends time in the field
• Build processes and standardize best-practices within restaurant success
• Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
• Track restaurant KPI and OKR to understand their success, issues, or opportunities
• Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
• Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
• Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
• Be a champion of Blackbird’s mission, brand, and product