Product Manager, Sprinklr
Artificial Intelligence
$134-223k
More information about location
AI-native platform for Unified Customer Experience Management
Be an early applicant
AI-native platform for Unified Customer Experience Management
1001+ employees
Be an early applicant
$134-223k
More information about location
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- Deep understanding of customer challenges across industries like marketing, CX, digital transformation, and AI adoption
- 5+ years of experience in product management, solutions consulting, or customer-facing product roles, including 2+ years working on AI/ML-powered, automation, or agent-driven products
- Proven experience translating customer and field needs into validated product feedback, feature direction, and adoption opportunities in close partnership with larger product teams
- Exceptional communication and stakeholder management skills, especially in executive-level customer and field engagements
- Practical experience working with AI platforms, tools, and automation frameworks is a plus
- Demonstrated success driving pilots, adoption, or transformation programs that connect product capabilities to measurable customer outcomes
- Strong track record of working across customers, sales, success, and product teams to synthesize feedback, validate use cases, and strengthen field readiness for new AI capabilities
What the job involves
- Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to help drive adoption and value realization across our core product suite
- In this highly strategic role, you’ll be embedded with field teams and customers, shaping product strategy through direct engagement, solution design, and enablement
- You’ll be the bridge between Sprinklr’s innovation engine and the real-world challenges our customers face—ensuring our products deliver measurable impact
- Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform
- Tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions
- Drive in-person and virtual engagements to align business outcomes with product value
- Guide customers in adopting emerging AI and AI agent-driven workflows to increase efficiency, insights, and impact
- Partner with sales and customer success teams to support pre- and post-sales conversations
- Deliver enablement programs that help field teams position Sprinklr’s value across industries
- Act as a product ambassador in high-touch customer interactions
- Equip field teams with practical use cases and messaging to confidently articulate the value of AI-driven features and automation
- Serve as the eyes and ears of the product organization in the field—bringing structured customer feedback, validation insights, and real-world use cases back to product teams
- Synthesize feedback from customers, sales, and success teams to identify patterns that influence roadmap priorities and feature enhancements
- Partner closely with the broader product organization to empower field teams with clear guidance, positioning, and enablement around AI and agent-based innovations
- Support early feature validation, beta programs, and adoption pilots to ensure new capabilities resonate with customer needs
- Identify adoption gaps and provide actionable insights to influence the product roadmap
- Educate clients on new features and upcoming releases to drive deeper usage
- Capture emerging trends and customer needs to inform future product development
- Translate field insights into innovation opportunities that accelerate product-market fit
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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