Business Analyst, Amazon

• The ideal candidate will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics
• We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.The role supports customer experience by building analyses and reporting on key metrics
• Experience defining requirements and using data and metrics to draw business insights
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
• Bachelor's degree in business or analytical discipline

Desirable

• A Business Analyst bridges the gap between Programs, Service Delivery, Vendor, and Tech teams, using data and analytics to assess processes and deliver data-driven recommendations with the goal of improving the Customer experience
• They are responsible for converting data into actionable business insights
• They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information
• They build deep contextual and domain knowledge
• They ensure data quality and build scalable tools
• They communicate findings with the most effective and influential methods
• Ring EMEA CS is seeking an experienced Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement
• This role will be a fully remote role within Ireland, reporting to the International Service Delivery Manager based in Ireland
• Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions
• Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies
• Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes
• Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities
• Supporting cross-functional teams on the day-to-day execution of the existent program implementation
• Generating complex queries to dive deep on process issues
• Draft concise documents communicating results to stakeholders with data visualization
• Manage projects from start to finish including data gathering, synthesis, modeling, and communication of insights
• Hold stakeholders accountable for project work and timelines
• Influence development roadmaps to build scalability and automation into reporting and analysis
• Innovating to improve customer experience