Application Engineer, Snap Inc.

• Experience building full-stack web applications using Java, Node.js, or Python on the backend and Vue.js, JavaScript, HTML5, and CSS on the frontend
• Experience integrating with third-party SaaS platforms and APIs (for example, Zendesk, authentication providers, or payment/subscription tools) and designing robust error-handling and retry patterns
• Experience building responsive, cross-browser web interfaces, rapidly translating Figma designs or product requirements into high-quality HTML/CSS/JavaScript
• Experience building or integrating with AI- or ML-powered systems (for example, search, chatbots, or classification services)
• Experience designing, maintaining, and troubleshooting CI/CD pipelines and build tools for web services and front-end applications
• Strong knowledge of object-oriented and functional programming principles and how to apply domain-driven design to service boundaries, workflows, and data models
• Solid knowledge of unit, integration, and end-to-end testing for both frontend and backend components
• You can independently execute on medium sized features, from design through deployment and multiple PRs
• You understand the operational aspects of your systems — you’re comfortable instrumenting metrics and logs, debugging production issues, and participating in incidents and hotfixes for critical flows
• Bachelor's degree in computer science or a related technical field
• 3+ years of full-stack development experience, with proficiency in Java, Node.js, and/or Python, along with Vue.js, JavaScript, HTML5, and CSS

Desirable

• We’re looking for an Application Engineer to join Team Snapchat!
• As a member of the Customer Operations Technology team, you will be responsible for full stack development across Snapchat’s customer support experiences — including the public Snapchat Support Site, AI-powered self-service experiences, and the backend services and integrations that connect them to the rest of Snap
• You will design and ship high-quality code on Snap’s multi-cloud infrastructure, working on everything from UI/UX in our help center to the workflows, automation, and data pipelines that resolve Snapchatter issues at scale
• Work with Snap’s Customer Operations team to understand business problems and customer journeys
• Design and build scalable applications and features for the Snapchat Support Site, including AI-assisted self-service and complex workflows
• Build and maintain high volume integrations with other services at Snap, ensuring data is validated, enriched, and routed correctly across multiple systems
• Ensure high application uptime for our Zendesk help center services and backend integrations, including participating in on-call rotations and incident response
• Drive and develop innovative solutions — including AI- and automation-driven experiences — that make it easier for Snapchatters to get help and for support agents to work efficiently
• Collaborate with Zendesk administrators, IT partners, and other engineering teams to build best-in-class solutions and ship reliable changes in a fast-paced environment
• Deliver rapid, iterative improvements based on data and feedback, and contribute to monitoring, alerting, and post-mortems for Snapchat Support Site changes