Director of Technical Account Management, Logz.io
North America
3 days a week in office
Cloud observability platform for engineers
Open for applications
Cloud observability platform for engineers
101-200 employees
Open for applications
3 days a week in office
101-200 employees
Company mission
To give modern engineers all the tools they need to monitor any technology stack.
Role
Who you are
- The ideal candidate will bring strong commercial acumen, customer obsession, and the ability to scale post-sales organizations that influence revenue and long-term value in fast-paced environments
- This role requires overseeing a team that provides both technical and strategic support to our customer base
- Ability to work on-site in our Boston office at least 3 times per week
- 5+ years of experience in technical customer-facing roles with direct commercial responsibility (TAM, Solutions Engineering, CSM, AM, Professional Services, etc.)
- 3-5 years of experience selling to highly technical personas (DevOps, developers, and IT professionals) High technical acumen and natural curiosity about Data, AI, and everything in between Deep familiarity with consumption-based pricing models and SaaS businesses
- 3-5+ years in sales leadership roles within high-growth SaaS or software environments, leading teams through change and innovation
- Strong record of achieving renewal, retention, and upsell targets in SaaS or cloud environments
- Proven experience leading commercial conversations, including pricing, contract negotiation, and value justification
- Understanding of cloud/SaaS technologies (log management, observability, cybersecurity, and DevOps is a plus)
- Able to identify trends and turn market shifts into business opportunities
- Excellent communication, negotiation, and executive engagement capabilities
What the job involves
- As the Director of Technical Account Management for North America, you will be responsible for driving critical revenue outcomes, including renewals, upsells, retention, account growth, and commercial strategy
- Build, lead, and mentor a high-performing team of account managers, technical customer success, and technical support professionals. Own renewal strategy, forecasting, and execution for North America to ensure high retention and predictable renewal outcomes
- Lead commercial conversations with customers, including pricing, contract terms, and value realization
- Guide customers to adopt innovative AI products, enabling measurable ROI to support renewals and expansions
- Implement scalable processes that drive consistent renewal management, upsell discovery, and commercial execution across the team
Our take
Logz.io was created by engineers who knew all too well the issues faced by colleagues attempting to monitor complex cloud-native environments. The duo developed their observability platform to give engineers an easier way of monitoring data as environments grow, helping to increase productivity and reduce time spent troubleshooting.
Logz.io, a leader in the AIOps and Observability Market, serves engineers across industries such as gaming, financial services, and eCommerce. Its Open 360 platform delivers observability with the most popular open source monitoring tools including OpenSearch and Prometheus, allowing teams to focus on building, deploying and monitoring their products.
Logz.io is partnered with Microsoft Azure, which enables cloud developers to use the company’s observability tools directly from the popular service. The company also boasts an impressive client list including British Airways, Schneider Electric, Siemens, The Economist, and Symantec. And it's recently added generative AI tools to its platform, a move that will help it keep ahead of the growing competition in this lucrative market which include major rivals like Splunk and Datadog.
Steph
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2020
$23m
SERIES E
May 2019
$52m
SERIES D
Total funding: $124.4m
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Tomer Levy
(Co-Founder & CEO)Tomer began their career with almost 4 years at Metalink as a SW Developer, before spending 6 years at Check Point Software Technologies and co-founding intigua in 2010. They used this experience to co-found Logz.io in 2014.
Asaf Yigal
(Co-Founder & CTO)Having worked as Director of Professional Services at Onaro and Akorri, Asaf co-founded Currensee in 2007. After leaving in 2013 they spent a year as VP Product Management at OANDA before co-founding Logz.io.
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