Customer Success Team Manager, monday.com
$150-200k
Plus discretionary bonus and/or equity
More information about location
3+ days a week in office
A global software company transforming how businesses run
Open for applications
A global software company transforming how businesses run
1001+ employees
Open for applications
$150-200k
Plus discretionary bonus and/or equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 5+ years of experience in CSM roles (2+ as a Senior CSM / Principal)
- At least 2 years of experience managing a team of HT CSMs
- Must have experience in working with MM/ENT HT customers, managing executive relationships, along with end-user relationships
- Experience in working with CS tools, along with rolling these tools out to teams
- Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business
- Analytical Skills: High-level data analysis, synthesis, and reporting capabilities
- Experience carrying a retention or growth target
- Some travel included for customer visitation
- Past sales experience is a plus
What the job involves
- Our Customer Success team is growing rapidly, and we are looking for a Team Lead to expand and manage a group of HT CSMs!
- This individual will help drive Monday.com's success and customer retention
- The Team Lead of HT CS will be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional partners, all to ensure the successful retention and growth of our MM/ENT Customers
- In this role, you’ll be leading a team of Customer Success Managers
- You will be responsible for growing and developing the team by providing expert-level CS knowledge, coaching, training, and creating overall process improvement
- You will drive the day-to-day execution to exceed the business retention and growth targets of monday.com
- Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention
- Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value
- Participate and lead key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to highlight risks, opportunities, and progress around key initiatives on our Customer Success roadmap
- Own the retention forecast of our Strategic customers, reporting risks and their mitigation status weekly
- Collaborate with Customer Success leadership and teams to build, execute, and refine the Customer Success roadmap
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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