Manager of Customer Success, Alteryx
US West
$184-235k
OTE
$138-176.3k
BASE
Office located in Irvine, CA
Analytics & data science automation
Be an early applicant
Analytics & data science automation
1001+ employees
Be an early applicant
$184-235k
OTE
$138-176.3k
BASE
Office located in Irvine, CA
1001+ employees
Company mission
To put data and AI to work for the Intelligent Enterprise.
Role
Who you are
- 3+ years of management experience. Experience managing a remote team is preferred
- 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
- Require Strategic CSM experience (3+ Years)
- Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.)
- Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans
- Experience setting long-term goals and guiding projects, people and processes towards attainment
- Demonstrated problem solving skills and ability to show good judgment in decision making
- Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
- Ability to travel up to 25%
What the job involves
- The Manager role in our Customer Success Management (CSM) team is a leader and advisor to a group of Customer Success Managers who directly support pods of accounts with partnering GTM roles
- The Manager, CSM, is an expert who can advise their team in building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation focusing on Alteryx ONE adoption, customer retention, growth, and value realization
- Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills
- Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success
- Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled
- Drive team initiatives for continued success, growth, scaling and development
- Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle
- Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals
- Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures
- What we’re looking for:
Our take
Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making.
What Alteryx does differently from other data science tool developers is focus on the accessibility of its software, taking a low code/no code approach. This allows for greater collaboration between people with differing skill sets, speeding up processes for its users.
The business has made some strategic partnerships over time, most notably with Snowflake and Blue Prism. And with AI becoming more, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2015
$85m
SERIES C
Oct 2014
$60m
SERIES B
Total funding: $217m
Company HQ
Irvine Business Complex, Irvine, CA
Leadership
Dean Stoecker
(Executive Chairman)Dean began his career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, he co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.
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