Relationship Manager, Brex
$194.3-242.9k
OTE
More information about location
2 days a week in office
All-in-one finance for business
Posted today
All-in-one finance for business
1001+ employees
Posted today
$194.3-242.9k
OTE
More information about location
2 days a week in office
1001+ employees
Company mission
To empower employees anywhere to make better financial decisions.
Role
Who you are
- 4+ years of experience in customer success, account management, or a similar role, preferably within the startup or finance ecosystem or saas or banking industry
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
- Proactive and results-oriented mindset, with the ability to work independently and as part of a team
- Strong organizational and project management skills, with the ability to multitask and prioritize effectively
- Ability to analyze data and metrics to drive informed decisions and strategies
- Experience using software tools such as: Salesforce, Looker, Retool, etc
- Strong understanding of the startup lifecycle and common challenges faced by Startups
- Have a strong passion for startups
- Have had sales experience, including carrying quota
What the job involves
- As a Relationship Manager for our Startups team, you play a pivotal role in the success and satisfaction of our Startup clients by providing the necessary resources, guidance and support
- This role requires excellent communication and interpersonal skills, a deep knowledge of Brex products, an understanding of the startup ecosystem and a passion for helping entrepreneurs and finance leaders achieve their goals
- Client engagement and support: guide Startup clients through onboarding, build and maintain strong relationships, celebrate magical moments, and provide proactive support and problem resolution to ensure client satisfaction and success
- Customized success planning: collaborate with startup founders and finance leaders to develop tailored success plans addressing their specific business needs and goals
- Feedback collection and analysis: gather feedback from clients to continuously enhance services, monitor client progress, and measure success through key performance indicators and metrics
- Resource connection and community building: connect startups and finance leaders with relevant resources, such as funding opportunities and strategic partners, while fostering a supportive and collaborative Startup and Finance community, through events and peer-to-peer learning initiatives
- Measure and track KPIs: NPS, client use of Brex products, client retention, response times, referrals from existing clients, etc
- Develop a deep understanding of the Brex product set, have the ability to provide demos of the products and features
- Ability to increase utilization of the Brex product set by understanding the clients business and proactively identity solutions
Our take
Brex started its life focused on providing credit cards aimed mainly at startups and SMBs, but has gradually evolved its model with the aim of serving as a one-stop finance shop for companies. With 1,000s of software integrations, Brex is the largest modern corporate card platform, helping businesses scale and fuel growth.
Brex has adapted to the changing market by expanding the size of the businesses it serves, now covering all companies from startups to enterprises. It's over 20,000 customers are based in 100+ countries, resulting in the company processing tens of billions of dollars in transactions.
The company has raised significant capital, most prominently a debt financing round of $260 million in 2024, and reached a valuation of $12.3 billion in 2022. With the landscape of companies clamoring to meet financial needs increasing by the day, Brex is well set to see continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2021
$300m
SERIES D
Apr 2021
$425m
SERIES D
Total funding: $1.1bn
Company benefits
- Company equity
- Parental leave
- Health, dental & vision insurance
- Generous PTO if full-time + paid holidays
- Company-wide weeks off
- Remote-first team
- Company offsites
- Monthly remote stipend
- One-time office setup budget
Company HQ
Nob Hill, San Francisco, CA
Leadership
Henrique Dubugras
(Co-CEO)After a degree at Stanford, Henrique worked as a Developer at Cronus Emulator, Ingresse, and Views for a combined 2 years. He founded Estudar nos EUA, EduqueMe, and Pagar.me before leveraging this startup experience to co-found Brex in March 2017.
Pedro Franceschi
(Co-CEO)After a degree at Stanford, Pedro worked as a Software Engineer before founding Pager.me, an online payments company. He left the company in 2017 to co-found Brex.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 88 more jobs at Brex