Customer Care & Claims Agent, Alteos

Netherlands

Salary not provided

Hubspot

Junior and Mid level

Berlin

More information about location

Digital insurance provider

Be an early applicant

Digital insurance provider

21-100 employees

FintechHealthcareB2CB2BInsuranceInternet of ThingseCommerce

Be an early applicant

Salary not provided

Hubspot

Junior and Mid level

Berlin

More information about location

21-100 employees

FintechHealthcareB2CB2BInsuranceInternet of ThingseCommerce

Company mission

To add an extra layer of protection to the things and activities people value most.

Job

Company

Role

Who you are

Dutch is your mother tongue and you're fluent in English. German is a nice bonus, but not a must
You bring experience in customer service, customer care, or a service center, and ideally you've already spent some time in the insurance industry
Customer focus, decisiveness, and assertiveness aren't foreign concepts to you, and you communicate really well
You're simply a friendly, open person who enjoys talking, writing, and chatting with customers
Nice to have: you've already worked in a B2B environment, you're interested in our products, you're tech-savvy, and you use AI tools naturally to work more efficiently
Do you have different experiences, but think you're the right person for this role? Feel free to apply anyway — we'd love to hear why you'd be a great fit

What the job involves

You're the first point of contact for our customers and partners in the Netherlands. You take calls and emails, log them properly, and like to sort things out right on the first contact
You take on new claims cases yourself and keep an eye on them proactively, so nothing slips through the cracks
Being reachable and hitting our service levels isn't down to luck for you, it's the result of how independently and responsibly you work
You make sure our customers and partners can always understand how and why we make our decisions
Our CRM (Hubspot) and our self-built contract management system are in good hands with you, you use and maintain both actively
Together with our Operations team, you keep fine-tuning our processes so things run more smoothly for customers, partners, and us internally

Our take

Berlin-based Alteos develops tailor-made insurance solutions as ‘embedded insurance’ through innovative sales partnerships. It offers insurance-as-a-service and contains a wide portfolio of insurances, which are fully integrated and ready to purchase at the point of sale.

What sets Alteos apart is its unique technology platform, which was developed in-house and allows for better flexibility and efficiency. This has resulted in the company gaining over 100 million clients across the world, highlighting the success of its personalised approach to insurance solutions.

Alteos is a subsidiary of AXA Konzern AG, the French multinational insurance company. It therefore benefits from the experience and solidity that AXA brings when carrying out its task of simplifying and automating the insurance industry, which should put it in good stead to further its growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

37% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.2)

Company

Company benefits

Central location in Berlin
Flexible working hours
Apple devices
Team events
Home office
Drinks, fruits, cereal
27 vacation days
German classes

Company HQ

Charlottenburg, Berlin, Germany

Leadership

Dr. Sebastian Sieglerschmidt

(Co-Founder & CEO)

Founded 7e stores and CommerceBoard GmbH. Served as Managing Director of Allianz X GmbH and as Entrepreneur Partner at eTribes Connect GmbH before founding Alteos.

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