Account Coordinator, Talkspace
$60-70k
More information about location
Online therapy platform
Open for applications
Online therapy platform
1001+ employees
Open for applications
$60-70k
More information about location
1001+ employees
Company mission
To make therapy and psychiatry more available and affordable.
Role
Who you are
- 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts
- Experience in B2B2C mental health-related industries is highly preferred
- Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives
- Strong project management and organizational skills, with the ability to
- Manage multiple accounts and projects simultaneously
- Experience with CRM software (Salesforce, HubSpot, etc.) and
- Data-driven decision-making
- Results-oriented with a passion for delivering value to clients and
- Driving business growth
- Proactive, self-motivated, and able to work independently in a
- Fast-paced environment
- Empathetic and customer-focused, with a genuine interest in improving
- Mental health outcomes for those we serve
What the job involves
- We are looking for an experienced Account Coordinator to join our team. The Account Coordinator is responsible for building and maintaining strong relationships with key stakeholders with clients, ensuring they have a smooth and positive experience with Talkspace services
- They act as a point of contact for existing accounts: providing exceptional service, addressing client needs, and resolving issues. In addition to supporting accounts, this is a heavily cross functional role: this person will be the main liaison between the Account Management team and internal matrix partners collaborating extensively with the Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to ensure alignment
- The role requires maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare
- Client Relationship Management:
- Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention
- Serve as a point of contact for existing accounts, providing exceptional service and support to meet their needs
- Regularly engage with clients to understand their evolving business needs and mental health goals
- Internal Collaboration:
- Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner engagement and resolution
- Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings
- Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features
- Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities
- Client Onboarding & Implementation:
- Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully
- Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience
- Reporting & Analytics:
- Maintain detailed records of client interactions, engagement metrics, and progress using CRM software
- Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success
- Report on account performance and provide actionable insights to senior leadership
- Performs other related duties as assigned
Our take
Founded in 2012, Talkspace is an established name in the online therapy space, offering an appointment-free approach to mental health support. By providing unlimited access to a network of healthcare professionals, the platform delivers a cost-effective solution to underserved individuals in need of therapy, making mental health services more accessible.
Talkspace of course faces competition from other well-known brands like BetterHealth and Calmerry. But its IPO in 2021, and acquisition of relationship counselling platform Lasting, both showcase its solid presence in the space. It also continues to innovate, launching features such as Talkspace Engage which helps HR teams to foster workplace mental wellbeing.
In 2025, the company expanded its reach to 9.5 million military personnel and their families, further solidifying its commitment to making mental hearth care accessible to all. It was announced in 2026 that Talkspace will be acquired by Universal Health, a deal that is expected to close later in the year and that we will have to wait for more details on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2021
$3m
GRANT
Jan 2021
$2.1m
GRANT
Total funding: $115m
Company benefits
- Health: You’ll get comprehensive medical, dental and vision plan coverage from day one
- Retirement: You’ll receive a 401k retirement savings program with company-matching
- Equity: You’ll also receive equity as part of your package
- Wellness: Enjoy a monthly wellness stipend for your own wellbeing
- Flexible time off: You'll have access to flexible PTO
- Mental health: You’ll receive access to all Talkspace products, including therapy and psychiatry
Company HQ
Murray Hill, New York, NY
Leadership
Jon Cohen, M.D.
(CEO)Joined Talkspace in 2022 as CEO. Prior to this, they were Executive Chairman/CEO at BioReference Laboratories, SVP and Chief Medical Officer at Quest Diagnostics, Senior Advisor to Gov. David Patterson at the New York State Executive Chamber and Chief Medical Officer at Northwell Health.
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