Customer Success Manager, Crayon
Commission + Equity available
Market & competitive intelligence software
Open for applications
Market & competitive intelligence software
21-100 employees
Open for applications
Commission + Equity available
21-100 employees
Company mission
To provide enterprise and mid-sized businesses with a complete, real-time picture of what their competitors are up to—delivering valuable insights to key departments in a range of accessible formats.
Role
Who you are
- Customer Service Mindset. You love customers! You love working with them directly
- You are energized by delivering a customer experience they can’t stop raving about
- Get Stuff Done. You work hard and are highly motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about GSD for our customers
- Experience. You have relevant experience in Customer Success, Customer Onboarding/Implementation, and/or Account Management. This is likely 3+ years of owning a book of business and driving renewals and adoption for a B2B Saas company
- Great Communication & Executive Presence. You're comfortable presenting to and engaging executives and can speak to how Crayon fits into strategic goals and initiatives with credibility
- High Wattage. You love a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career
- Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you
What the job involves
- Crayon is seeking a dynamic and motivated Customer Success Manager to join our team
- The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100
- The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving customer adoption and overall customer value
- You’ll be responsible for enabling and managing customer accounts. You will build strong relationships, drive deep product adoption, and continuously guide customers toward successfully achieving their goals
- You’ll proactively engage with customers in order to understand changes and updates to their needs, goals, and challenges and help them drive organizational impact with their Compete program
- Through your work, you’ll grow adoption of Crayon across different teams and departments within an account
- You’ll gather product feedback and recommendations from customers. You understand how customers can use the product and will help them incorporate it into their short and long-term strategies
- You’ll own your book of business and be tasked with ensuring customer outcomes that will facilitate renewals
- Work closely with customers to understand their needs and goals, and articulate the value proposition of our products or services to meet those requirements
Our take
While market insights are crucial for businesses seeking an edge over the competition, generating these insights in-house can be an expensive and time-consuming process, often leading to delays and unactionable data. This is why many companies outsource to market intelligence companies like Crayon.
Crayon offers a platform that provides real-time competitive insights, allowing its customers to track, understand, and react to market changes. The platform is used by thousands of users across hundreds of companies, including large enterprises such as Dropbox, Spotify, and Zendesk.
The company is seen as a main player in the competitive intelligence tools market, predicted to be worth $82 billion by 2027, alongside rivals such as Kompyte, Klue, and Digimind. Funds raised by Crayon have enabled it to grow its customer base which gives it a sharper competitive edge in an increasingly crowded market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$22m
SERIES B
Feb 2019
$6m
SERIES A
Total funding: $32.9m
Company benefits
- Equity
- Medical
- Dental
- 401k
- Generous paid parental leave
- Take-what-you-need paid time off
- Inclusive culture
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Jonah Lopin
(Founder & CEO)Started as a Deloitte Consultant for almost 5 years before taking an MBA at MIT. Spent 5 years at HubSpot as VP of Customer Success before co-founding Crayon in 2014.
Salary benchmarks
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