Solutions Consultant, Luma Health
$100-120k
+ Company Equity
Operational AI for healthcare
Be an early applicant
Operational AI for healthcare
201-500 employees
Be an early applicant
$100-120k
+ Company Equity
201-500 employees
Company mission
To make it easy for patients to connect to their healthcare provider in a way that’s modern and mobile-first.
Role
Who you are
- The successful candidate will be a self-starter, experienced in healthcare technology, Consultant who has a track record of successfully implementing complex, multi-stakeholder deployments
- This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company
- Minimum 3 years of software implementation experience
- Must have direct SaaS healthcare experience
- Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
- Excellent written and verbal communication skills
- Detail-oriented
- Proven experience in a technical consulting role
- Strong understanding of relevant technologies, such as Liquid (Shopify), HTML, JavaScript, HL7
- Strong analytical and critical thinking skills; strong problem solving skills
- You have proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software
- Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
- Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
- A natural tendency to be customer first and a willingness to go the extra mile
- Team-oriented, doer mentality (i.e. no task is too small)
- Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
- Degree from a nationally-recognized and well-regarded four-year institution
- Ability to travel to client sites as necessary
- If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways
What the job involves
- We are looking for a highly driven and empathetic Solutions Consultant to be responsible for partner implementations from signing through full implementation
- The Solutions Consultant will be responsible for ensuring our partner implementations focus on measurable outcomes and value
- This role will work closely with our partner’s Delivery team, our Engineering team and others to customize and configure the product, solve issues, keep the project on track, report on progress, and address obstacles to ensure successful on-time launches
- The Solutions Consultant will also be responsible for collaborating internally to reduce the time and effort involved in partner implementations
- You will provide expert guidance to our partner’s delivery teams that enable them to adopt and use the product, and make informed decisions about future product selection based on client inquiries during implementation
- Become an expert on the Luma Health platform and products
- Support and manage implementation of partners from contract through launch
- Develop product customization based on partner and client requests
- Partner internally with our technical team to optimize client implementations and resolve technical challenges, and with the product team to design ideal offering/features
- Ensure on-time delivery of partnership implementations of Luma
- Keep clients and internal tech teams on track and communicate and nudge (politely!) as necessary to meet deadlines
- Regularly report on status of implementations and potential issues
- Help our partners and clients learn and navigate our product and the process change it can bring; proactively ensure new clients are getting value from Luma Health
- Identify weaknesses and failure points in current project implementation plans and spearhead process improvements
- Contribute to the development of scalable content resources for Luma partners and clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
- Be creative; be willing to build out new approaches that help define a playbook for ongoing partner engagement and success
Our take
Missed appointments cost the US healthcare industry over $150B annually, cancellations frequently go un-rescheduled, and distant appointment bookings leave patients dissatisfied and prone to defect from providers. All these are common and significant healthcare issues that Luma Health aims to solve with its streamlined patient-provider, mobile-first, communication platform.
Luma is embedding its product throughout the healthcare sector by way of strategic partnerships and integrations, including Uber Health, Cisco Webex Teams, and Carecloud.
Recently, Luma expanded its platform with the acquisition of Tonic Health, enhancing patient intake, electronic consent, and patient-reported outcome capabilities while deepening Oracle Health EHR integrations. The combined company now serves over 1,000 health systems and 100M patients across the US, UK, Canada, and the Caribbean.
Luma's Operational AI platform orchestrates workflows across access, engagement, intake, and payments - saving over 2M staff hours in 2025 alone. With innovation like conversational agents and intelligent order management, Luma is redefining healthcare operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$130m
SERIES C
Aug 2019
$16m
SERIES B
Total funding: $155.7m
Company HQ
Downtown, San Mateo, CA
Leadership
Adnan Iqbal
(Co-Founder & CEO)Adnan graduated from Stanford with an MS/MBA in General Management, Global Leadership and Innovation. Previously, he was a Consultant at Deloitte, a Manager, Senior Manager, and Market Planning Manager at Genetech, and a Social Entrepreneur Lab Fellow at Hasso Plattner Institute of Design at Stanford.
Tashfeen Ekram, MD
(Co-Founder & CMO)Tashfeen studied Medicine at Michigan. He then founded Healthkibo.com and worked as a Consultant for Keas and Ortotele. He has also worked in Radiology, currently as a Diagnostic Radiologist for Alata Vista Radiology.
Aditya Bansod
(Co-Founder & President)Aditya began his career as a Software Developer at QuakeWireless. He then spent time at Microsoft as a Lead Program Manager and at Adobe Systems as a Principal Product Manager.
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