Client Services, Interactive Brokers

Security & Login Assistance Representative, Spanish Speaker

Salary not provided

Offers discretionary annual bonus

macOS

iOS

Android

Windows

Junior and Mid level

Dublin

More information about location

3 days a week in office

Online broker

Be an early applicant

Online broker

1001+ employees

FintechB2BMarketplaceInvestingAnalytics

Be an early applicant

Salary not provided

Offers discretionary annual bonus

macOS

iOS

Android

Windows

Junior and Mid level

Dublin

More information about location

3 days a week in office

1001+ employees

FintechB2BMarketplaceInvestingAnalytics

Company mission

To create technology to provide liquidity on better terms.

Job

Company

Role

Who you are

IBIE seeks motivated, analytical and methodical individuals with a financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands
The ideal candidate will be friendly, enjoy helping clients and be comfortable with new and changing technologies
Languages: Fluent Spanish and English required
Candidates must have an EU passport or a qualifying work permit/residency to work in Ireland
Mastery of Windows and/or macOS computer systems and basic office applications
Experience and advanced user knowledge of both iOS and Android smartphone operating systems
Excellent knowledge of apps and smartphones
Excellent and demonstrable client service skills
Navigating multiple computer applications while interacting with clients
Analytical approach to problem solving
Ability to engage and maintain a conversation with clients
Ability to learn and adapt to new information and technology platforms
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment

What the job involves

Handling client inquiries pertaining to IBKR’s security system via phone, chat and tickets
Problem management with a focus on security protocols and practices
Assisting clients in the configuration and use of IBKR’s two-factor authentication smartphone app
Identification and escalation of issues pertaining to the secure login of clients using IBKR’s smartphone app

Our take

Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.

Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.

Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (3.7)

Company

Company benefits

Competitive Pay with discretionary bonus packages which may include company stock grants
Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
401k Retirement Savings Plan (generous company match)
Daily Lunch Allowance
Wellness Incentives
Flexible Spending Accounts
Paid Personal Time and Sick Leave

Company HQ

Greenwich, CT

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