Customer Implementation Specialist, Sertifi
More information about location
Digital signature software
Job no longer available
Digital signature software
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To help businesses around the world finalize agreements securely, efficiently, and conveniently.
Role
Who you are
- The ideal candidate is empathic, patient, and has past experience in a SaaS customer service role
- This position will report to Manager of Customer Implementation and may involve minimal travel to customer sites or trade shows
- Bachelor’s Degree from a four-year accredited College/University or related work experience
- 2-3 years experience in a customer onboarding, implementation, or customer service role
- Experience working in SaaS industry
- Experience with Salesforce.com
- Experience with Adobe Acrobat Pro
- Experience with Customer Success software (i.e., ChurnZero)
- Passionate about customer success and driving customer outcomes
- Ability to summarize technical and complex topics to a specific target audience
- Strong problem solving and analytical skills
- Extreme attention to detail
- Organization of workload
- Able to collaborate well with a team, but can also manage their workload independently
- Energetic and eager to succeed
- Must be highly motivated and have a positive attitude
- Excellent communication
Desirable
- Communication
- Teamwork
- Time Management
- Organization
- Interpersonal Skills
- Work Ethic
- Stress Management
- Creativity
- Resourcefulness
- Open to criticism
What the job involves
- The Customer Implementation Specialist is responsible for guiding new customers through the post- sales process, providing recorded and live trainings on best practices and ensuring product adoption
- In this role, you will be focused on Tech Touch, providing live training for our eAuthorize and eSignature tools, assisting with embedded forms, and utilizing expertise in: Compliatric, Laboredge, Logix, Infor, Dock365, Skyblux, CBAT Career Builder
- Facilitate the transition of new clients from implementation to self-sufficiency using Customer Success software (ChurnZero, Salesforce)
- Educate clients through sharing training materials, and answering any follow up questions
- Perform live trainings with customers via Microsoft Teams
- Develop a basic knowledge of all Sertifi products
- Maintain customer needs, questions, and interactions to capture and share with Customer Success & Sales Teams as needed
- Respond to customer requests through shared inbox
- Utilize existing standard operating procedures to solve routine problems
- Collaborate with internal teams including Sales, Engineering, Product, and Marketing
- Work on ad-hoc customer set up and adoption projects as necessary
Our take
Sertifi is a eSignature solution designed to streamline business processes and eliminate paper-based workflows. Its platform aims to simplify the signing process, enhance document management, and improve overall efficiency for businesses.
One of Sertifi's standout features is its emphasis on enhancing document management. Users can upload and store important files, ensuring easy access and reducing the risk of document loss. Additionally, the platform provides tracking and auditing capabilities, allowing businesses to monitor the status of documents in real-time and maintain a reliable audit trail.
Today, Sertifi stands as an industry leader and a trusted solution for over 17,500 organizations. It has carved out its place as the only complete agreement platform specifically designed to cater to the needs of the hospitality and travel industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work schedule
- Unlimited PTO
- Summer hours May-September
- Paid parental leave
- Medical, dental, and vision plans
- Short-term disability and life insurance
- Telemedicine program
- 401k match
- Monthly work from home stipend
- Transit benefits program
- Company outings and volunteering
Company values
- Build Together: We work as a team, understand each other's needs, embrace different perspectives, and trust each other. We build relationships and seek feedback to make our company and product better. We strive to be authentic allies to each other and the communities we serve
- Deliver Value: We care deeply about our customers. We innovate and overdeliver solutions with their success in mind. We create trust by using our best judgement, staying transparent to our employees, our customers, and our stakeholders, and always doing what’s right
- Own It: We strive to use our best judgement and take accountability when we don’t get it quite right. We’re open and honest. We take initiative and pursue opportunities to learn and grow, even when it’s not the easiest path forward
- Enjoy the Journey: We’re empowered to own our careers and given the tools we need to succeed. We celebrate wins, learn from failures, love what we do, and have fun along the way
Company HQ
River North, Chicago, IL
Articles
Leadership
John Stojka
(Co-Founder)Graduated from Loyola University with a BS in Accounting and Finance. Previously worked as a Business Developer at Fast Heat and PlaceWare.
Nick Stojka
(Co-Founder)Previously co-founded Commerx where they served as the Director. Also worked as a Business Developer at Fast Heat.
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