Senior Customer Success Manager, Personio
Enterprise, DACH
+ Uncapped OTE and pre-IPO equity
2-3 days a week in office
Intelligent HR platform for SMEs
Be an early applicant
Intelligent HR platform for SMEs
1001+ employees
Be an early applicant
+ Uncapped OTE and pre-IPO equity
2-3 days a week in office
1001+ employees
Company mission
To help organizations unlock the power of people.
Role
Who you are
- You have a proven track record of 3+ years in a client-facing role in High Touch Customer Success, HR Strategy & Projects, or Consulting, and prior experience in Software-as-a-Service
- You are fluent in German (C2/ native) and English (C1)
- With a thoughtful, structured, and candid communication style you ensure transparent dialogue and productive interactions
- You manage stakeholders at multiple levels, from ICs to Senior Management, easily build rapport and ensure a shared understanding of goals and expectations to achieve desired outcomes
- You leverage your business acumen to gain profound insights into customers' unique needs and challenges and provide tailored solutions
- You utilize your HR expertise to anticipate customer requirements and offer the best possible guidance to enhance your customers´people processes
- You proficiently navigate divergent interests, set expectations and resolve conflicts by identifying root causes, facilitating open exchange, and moderating tense situations to positive outcomes
- You possess a data-driven and revenue-conscious mindset with a focus on successful product adoption and revenue growth
What the job involves
- As part of the Customer Success Management - Enterprise Team, you advise key customers on enhancing HR efficiency and automation through the adoption of Personio, in alignment with their business objectives, to unlock maximum value
- Forge Trusting Relationships: You will be the trusted partner and advisor to key decision-makers, responsible for building and nurturing strong, enduring relationships with 10-15 key Enterprise customers throughout the entire customer lifecycle journey
- Drive Product Adoption: Step into your customers' shoes and dive deep into their business processes and strategic objectives. Identify opportunities to enhance HR efficiency and automation through the adoption of Personio, ensuring they unlock maximum value
- Ensure Retention and Expansion: Regularly assess customer health to anticipate and proactively mitigate challenges. Leverage strategic thinking to execute actionable plans for customer expansion, ensuring both revenue retention and cultivating upsell opportunities
- Elevate Customer Engagement: Conduct regular business reviews with your customers and their executive teams, ensuring alignment with their business objectives
- Strengthen customer-centered collaboration: Collaborate closely with key stakeholders at Personio to enhance customer value through crafting tailored solutions and translating Enterprise needs into product requirements to inform business priorities and strategies
- Promote thought leadership: (Co-)lead projects focused on methodologies, OKRs, process enhancements, and automation
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what they describe as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- We love to celebrate our success and spend time together at Personio with regular company and team events like local summer sessions and local year-end celebrations.
- Choose between multiple sustainable transportation options, like a subsidised bike lease or monthly transit ticket
- Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
- 1 Impact Day you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative
- We follow an office-led, remote friendly working model, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
Company values
- Exceed Customer Expectations - We anticipate, prioritize, and solve for the needs of our customers
- Deliver Exceptional Results - We dream big and move with urgency to make great things happen
- Elevate One Another - We work together as trusted partners to amplify our collective impact
- Care to Challenge - We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum - We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Garment District, New York, NY
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Birgit Haderer
(Chief Financial Officer)20+ years of experience in developing and executing strategies in various industries in both Germany and the USA, with a strong technology focus.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as an Account Executive.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2024, they have served as the Head of Payroll Sales.
Salary benchmarks
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Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2023 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2024 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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