Customer Success Manager, Scaleway
Public Sector
Complete cloud ecosystem
Be an early applicant
Complete cloud ecosystem
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To power our fast-growing global digital infrastructure in a smart, responsible and renewable way.
Role
Who you are
- Learn-it-all mentality, with a desire to better understand both business and technology solutions
- Previous experience in sales in the Public Sector and/or Education industries
- Track record in your sales career of achieving targets
- Strong project management abilities and attention to detail
- Excellent communication, presentation, and interpersonal skills
- Past experience or knowledge of the Cloud industry is preferred
- You are curious & passionate about the future of AI & cloud computing
- Fluency in English and French
What the job involves
- As Customer Success Manager, you will be responsible for maintaining a good relationship and satisfaction rate with existing customers (Public Sector and Education), while developing the revenue with the Senior Account Executive Hadrien FAUCQUEZ
- Reporting to the Head of Customer Success, you will be in charge of developing a portfolio of existing customers through follow-up and support actions
- Ensure your customer’s satisfaction and loyalty by building success plan and regular contacts
- Mitigate churn by building customer loyalty Design and follow with your customers a collaborative success plan
- Build, maintain, and leverage strong relationships with business and IT decision makers
- Enhance the MRR through additional sales based on identified customer needs
- Generate and lead your own sales opportunities (upsell / cross-sell), involving negotiations and deal management. Including management of renewals
- Understand the business of your customers to address their challenges, share insights (summary) internally on strategy’s change and follow up action plans
- Collaborate cross-functionally with the AE, Product, and Support teams to ensure a consistent client experience and drive revenue growth
- Contribute to the improvement of the customer experience through satisfaction indicators
- Accompany customers in their product learning process and actively participate in product feedback for the continuous improvement of our services
- Monitor and analyze customer metrics. Utilise data-driven insights to identify trends, opportunities, and areas of growths
Application process
- Screening with our Recruitment Manager
- Second interview will last 45 minutes with Hadrien FAUCQUEZ, Senior Account Executive Public Sector & Education
- Development of a 30 /60 /90-days action plan
- Third interview will last 30 minutes with our CSO, Doreen Pernel & Head of CSM Nadia Arhmir (Action plan will be reviewed asynchrounsly before interview and Q&A)
- To note, one of those interviews will be at the office in Paris with social interaction with the team (Coffee / Lunch)
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerization, and serverless architectures. It is attractive especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 25,000 businesses including Golem.ai and Aternos. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
- Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
- Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
- MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
- Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
- No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.
Company values
- Singularity: Seek singularity. We look out for people who stand out, no matter their professional or personal background.
- Community: When we agree to disagree, we do so with passion and respect, but we’re always rowing in the same direction toward the same goal.
- Adventure: Scaleway is a challenge nobody’s ready for but we go for it anyway. Move, reinvent. The only constant is change. We never stop at the status quo.
- Leadership: Leadership is about action, not just a position. As effective leaders, we have major impacts on not only the team members we manage, but also on the company as a whole
- Excellence: We want to be customer’s first choice. We never stop iterating and looking for that 1% improvement, every day.
- Rock-Solid: Everything is connected. We take actions as a team, never in silos. We give credit where credit is due and we can always count on each other.
Company HQ
Madeleine, Paris, France
Articles
Leadership
Albane Bruyas
(CCO and COO (Not Founder))Previously Advisory Board Member at Alyx. Previously Operations Manager at Toshiba, Consultant at Harpagon and Purchaser at LVMH.
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