Senior Revenue Operations & Deal Desk Analyst, Bugcrowd

• 5+ years of experience in Revenue Operations, Sales Operations, or Deal Desk in a SaaS or high-growth environment
• Proven ownership of end-to-end quote-to-cash processes, including deal structuring, pricing/discounting, approvals, and order management
• Strong proficiency in Salesforce (or similar CRM), Excel, and reporting tools
• Strong analytical skills with the ability to translate data into actionable insights on pipeline, forecasting, and performance
• Solid understanding of SaaS metrics (e.g., ACV/ARR, pipeline coverage, conversion) and sales processes

Desirable

• We’re looking for a Senior Revenue Operations & Deal Desk professional to serve as a key partner across Sales, Finance, Legal, Customer Experience, and other cross functional partners driving alignment and operational excellence across the quote-to-cash process
• This role owns end-to-end order management, ensuring accuracy, speed, and compliance while enabling scalable deal structures
• You will leverage data to provide proactive insights into pipeline health, deal trends, and performance, helping sales leaders make informed decisions
• In addition, you will support annual planning, including territory design, quota setting, process improvement and go-to-market execution
• Revenue Operations & Planning: Support annual planning (territories, coverage, segmentation) and build reporting for pipeline health, deal trends, and sales performance
• Data Integrity & Cross-functional Partnership: Audit and maintain data integrity across Salesforce and related systems, partnering with Business Systems, Finance, and other teams for operational alignment
• Order Management & Compliance: Own day-to-day order management, including quote review, approvals, and accurate booking execution in compliance with internal policies
• Deal Structuring & Escalation: Partner with Sales to structure deals efficiently and act as the primary escalation point for complex or non-standard deals to unblock and move them forward
• Deal Desk Management: Manage intake and prioritization of deal desk requests, ensuring timely turnaround and adherence to SLAs
• Policy & Governance: Enforce compliance with bookings policy and Rules of Engagement (ROE), identifying and flagging risks in deal structure, approvals, and data quality
• Process Improvement: Identify inefficiencies across deal desk and quote-to-cash workflows, driving scalable process improvements and partnering with Business Systems on system enhancements
• Reporting & Sales Support: Support Sales teams with proactive reporting for QBRs, pipeline reviews, forecast calls, and provide simplified dashboards for sales leadership