Client Services Coordinator, Billd
More information about location
4-5 days a week in office
Payment solutions for subcontractors
Be an early applicant
Payment solutions for subcontractors
101-200 employees
Be an early applicant
More information about location
4-5 days a week in office
101-200 employees
Company mission
To provide contractors of all sizes access to funds designed for construction so they can take control of their cash flow and build their business on their terms.
Role
Who you are
- The ideal candidate has experience in customer success, account management, or customer support, preferably in financial services or construction-related industries
- 1+ years of experience in customer success, account management, or customer support, preferably in financial services or construction-related industries
- Strong interpersonal and communication skills, with the ability to build relationships and effectively convey complex financial concepts to customers
- Preferred familiarity with technology tools such as Salesforce, Slack, Outreach
- Problem-solving mindset with the ability to resolve customer issues in a professional and timely manner
- Ability to thrive in a fast-paced, team-oriented environment and manage multiple customer accounts simultaneously
- Experience in construction finance, payments, or subcontractor relationships is a plus
- Strong organizational skills and attention to detail
- A proactive, customer-first attitude with a passion for providing outstanding service
- Excellent written and oral communication
What the job involves
- We’re looking for a dynamic, customer-centric Client Services Coordinator to support and enhance the experience of subcontractors enrolled in Billd’s GC partnership channel program
- This role will be responsible for ensuring a seamless payment process, resolving customer inquiries, providing feedback on user experience and proactively driving engagement with the program
- Serve as the primary point of contact for subcontractors enrolled in the GC partnership program, ensuring they have an excellent experience from onboarding to ongoing support
- Provide proactive support to subcontractors, assisting with enrollment, payment inquiries, and troubleshooting any issues related to the program
- Educate customers on the program’s benefits, requirements, and payment processes to maximize adoption and satisfaction
- Manage ongoing communication with subcontractors, ensuring they have the necessary resources and support to utilize the program effectively
- Collaborate with GC contacts to escalate and resolve customer issues in a timely manner
- Maintain detailed and accurate customer records in CRM tools such as Salesforce
- Identify opportunities to upsell or cross-sell additional Billd financial products based on subcontractor needs
- Assist in refining and improving customer success processes to enhance overall efficiency and customer satisfaction
- Deepen relationships with existing customers and manage accounts for long term customer success through a customer first approach
Our take
Gaps in funding can cause considerable issues for contractors, including late payroll and bill payments, as well as missing out on projects entirely as they struggle to balance the books and buy materials. Reports suggest that more than 45% of contractors struggle to maintain adequate cashflow.
Billd is a company that allows contractors to finance materials from any supplier, with longer loan terms than is standard in the industry. This can help contractors pay for the materials they need while avoiding slowdowns in cashflow. Equally, the solution allows suppliers to be more competitive by bringing more payment options to the table.
Billd works with thousands of contractors across the United States, as well as regional and national materials suppliers. The company has exceeded revenue expectations and continues to grow, with new products and partnerships in the pipeline. It has also raised significant funds to support growth as well as expansion of its product suite.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2024
$17.5m
LATE VC
Jul 2021
$30m
SERIES B
Total funding: $107.5m
Company benefits
- Top-of-the-line health plans
- Unlimited PTO
- Healthy snacks and weekly catered lunches
- Dog-friendly workspace
- Onsite gym
- Training and development
- Parental and family leave
- Retirement savings
Company HQ
North Shoal Creek, Austin, TX
Leadership
Christopher Doyle
(Co-Founder & CEO)After working as Project Manager for Royce Builders, Southwest Construction Services, Institute for Building Technology & Safety, they were the Chief Commercial Officer for Dividend Finance. They then founded Site Capital.
Jesse Weissburg
(Co-Founder & CCO)After working as VP of Client Management at the Bank of America, they became Director of Sales and Strategic Partnerships at Gridskipper. They then worked as Director of Sales and Business Development at Dividend Finance before co-founding Billd.
Salary benchmarks
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