Customer Service Agent, Leadtech

Disability Certificate 33 required

Salary not provided

Junior and Mid level

Barcelona

Office located in Badalona, Spain

Online Project Development

Open for applications

Online Project Development

501-1000 employees

B2CRecruitmentMarketingSaaSProduct ManagementeCommerce

Open for applications

Salary not provided

Junior and Mid level

Barcelona

Office located in Badalona, Spain

501-1000 employees

B2CRecruitmentMarketingSaaSProduct ManagementeCommerce

Company mission

To bring forward new business ideas and empower employees to achieve their goals in the online business world.

Job

Company

Role

Who you are

We are looking for a customer-oriented service agent with a high level of Spanish and English
The best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Proven customer support experience or experience as a client service representative
Familiarity with CRM systems and practices
Client Orientation and Detail Orientation
High level of commitment with the project once enrolled
Autonomy to self organize your daily tasks
Good Communication Skills
Proficient level of English and Spanish (written and spoken)
Availability to work Friday to Tuesday
Disability Certificate 33 required

What the job involves

A customer service agent, or CSA, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
This position is for a temporary job (3 months)
Manage large amounts of incoming emails. Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow communication procedures, guidelines and policies for responding to our customers
Report errors and improvements discovered in the website

Our take

Designing and adopting digital services can be inaccessibly expensive and complex for many businesses. Leadtech solves this problem by providing companies with innovative digital solutions.

Leadtech is well served by the diversity of its solutions, which has enabled it to build an impressive customer base. Its suite of tools covers everything from UX design to SEO, content to backend. This ensures that Leadtech has broad appeal to businesses looking for all-in-one digital solutions.

Leadtech has expanded considerably in recent years, now boasting an international team of over 250 people. Growing its talent will be an essential element of the company's continued success in the coming years, as will its commitment to innovation.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Flexible timetable
Barceloneta district, close to the beach
Happy Fridays and team events
Tickets Restaurant
Fresh fruit and coffee
Game room and terrace

Company HQ

La Barceloneta, Barcelona, Spain

Leadership

Germán Castillo

(CEO)

Previously founded Grupo Germinet and advertising platform Solimba Aplicaciones.

Salary benchmarks

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