Senior Workplace & Teammate Experience Manager, DAT

• 7+ years of progressive experience in workplace experience, employee engagement, or related fields, preferably in tech or high-growth environments. Facilities or corporate real estate background is a plus but not the lead
• 3+ years of people management, including managing distributed or multi-site teams
• Demonstrated experience overseeing a multi-location portfolio (3+ sites) with a mix of leased, owned, and co-working spaces
• Track record of building workplace programming that drives community, belonging, and measurable engagement, not just operational efficiency
• Experience leading office relocations, buildouts, or workspace transformations with an eye toward how the space shapes culture and connection
• Strong vendor management and budget oversight skills, with experience managing six-figure facilities budgets
• Excellent cross-functional partnership skills, comfortable working with IT, Finance, Legal, and executive leadership
• Strong communicator who can translate workplace strategy into compelling presentations, clear documentation, and day-to-day team guidance

Desirable

• The Senior Manager, Workplace Experience leads the strategy, operations, and teammate experience across DAT’s full site portfolio — Seattle, Denver, Portland, Toronto, Bangalore, and Springfield, MO
• This role owns the physical environment as a strategic lever for engagement, collaboration, and high-performance culture, going well beyond traditional facilities management to architect experiences that make teammates want to show up, connect, and do their best work
• Reporting to the Director of Talent Operations, you’ll lead a team of Workplace Experience specialists, serve as the operational general manager of each DAT site, and partner cross-functionally with IT, Finance, and business leadership to ensure our spaces reflect who we are and where we’re going
• You’ll balance the strategic (workplace programming, engagement-driven design, site strategy) with the operational (vendor management, building systems, safety, and compliance) — and you’ll thrive doing both
• Set the strategy and standards for workplace experience across all DAT locations (Seattle, Denver, Portland, Toronto, Bangalore, Springfield), working through on-site teams to bring that vision to life locally
• Own the day-to-day teammate experience at each site: space readiness, building access, vendor performance, safety protocols, and environmental quality
• Act as the primary escalation point for all workplace and facilities issues across the portfolio, triaging and resolving with urgency
• Lead site-level communication and coordination during office openings, relocations, buildouts, and lease transitions
• Manage relationships with landlords, property managers, and building operations teams across all geographies
• Design and execute workplace programming that enables DAT’s high-performance culture such as lunch programs, team events, wellness initiatives, and in-office experiences that drive community building and connection with a focus on inclusion
• Own the physical component of the teammate lifecycle: the onboarding environment and first-day welcome, orientation, day-to-day workspace quality, and the tangible experience of being a DAT employee in every location
• Conduct regular workplace satisfaction surveys and translate feedback into measurable improvements. Track engagement metrics tied to workplace experience including badge scan data, attendance patterns, and teammate sentiment
• Partner with People Business Partners and leadership to ensure physical spaces support team structures, collaboration patterns, and hybrid work policies
• Champion inclusive design: ensure all sites are accessible, welcoming, and reflective of DAT’s diverse, globally distributed workforce
• Develop and maintain a multi-year workplace strategy aligned with DAT’s growth plans, headcount projections, and hybrid work model
• Use space utilization data and occupancy analytics to inform layout decisions, desk allocation, and capital investment recommendations
• Lead workplace design projects — from concept through buildout — ensuring spaces support focused work, collaboration, and social connection
• Create and enforce workplace standards and playbooks that scale across locations while preserving local flexibility
• Own the workplace section of DAT’s People Hub (Confluence/intranet), keeping content current and useful
• Ensure 99%+ uptime for critical building systems and services across all sites
• Manage vendor relationships for cleaning, maintenance, security, catering, parking, transit programs, and other workplace services. Negotiate contracts and hold vendors accountable to SLAs
• Own workplace budgets with spending authority, controlling costs while maintaining high standards. Prepare and present budget forecasts to senior leadership
• Implement preventive maintenance programs and ensure compliance with local building codes, safety regulations, and corporate standards
• Coordinate with IT on workplace technology: AV systems, room booking, digital signage, access control, and smart building integrations
• Lead, coach, and develop a team of Workplace Experience specialists across multiple locations
• Set clear goals and performance expectations tied to engagement outcomes and operational excellence
• Build a team culture rooted in responsiveness, pride of ownership, and service orientation
• Create career development paths within the Workplace Experience function